User Support Analyst - W2 Only, No 3rd Party
CBTS Technology Solutions LLC
Scottsdale, AZ, United States
about 1 month ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Compensation
$83,200.0 - $104,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Android Software Development
Apple IOS
Apple Mac Systems
Microsoft Exchange Server
Microsoft Office
Network Administration
Network Routers
Firewalls (Computer Science)
Information Technology
User Accounts
Job description
The User Services Analyst provides end-user support for technical issues and supports the IT Infrastructure/Systems., * Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment and other IT related systems
- Create and manage user accounts and access
- Perform Office 365 and network administration
- Assist in IT Asset Management to ensure accurate inventory records
- Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
- Create knowledge base articles, checklists, procedures, and end-user training
Requirements
- Office 365 Administration
- Microsoft Office Experience
- Active Directory Experience
- Exchange Server/ Exchange Online Experience
- Networking - Router, Switch, Firewall, AP Etc. Experience Preferred
- Mobile Device Management Experience
- AV Equipment/Video Conferencing Solutions Experience
- Experience with Windows OS, MAC OS, iOS, Android
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Apply on www.disabledperson.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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