2nd Line IT Support Engineer

Robert Half Technology are assisting a School Trust to recruit a 2nd Line IT Support Engineer on a contract basis. 6-month contract. ASAP start - Surrey based, on-site. Interviews next week., * The 2nd Line IT Support Engineer will provide technical support to users across school sites in Surrey, resolving escalated IT issues efficiently.

• Provide helpdesk-based support and troubleshoot a range of hardware, software and Windows-related issues.
• Manage and maintain user accounts and permissions within Active Directory.
• Diagnose and resolve issues relating to desktops, laptops, printers and other IT hardware.
• Troubleshoot software, connectivity and general IT infrastructure issues.
• Escalate more complex technical issues where necessary and work with other technical teams to achieve resolution.
• Deliver excellent customer service to teaching staff and other school employees.
• Manage competing priorities, maintain accurate support records and work independently.
• Help maintain reliable IT systems and minimise disruption to teaching and day-to-day school operations.

• The 2nd Line IT Support Engineer will have previous experience in a 2nd Line IT Support or IT Support Engineer role.
• Strong troubleshooting skills across Windows-based systems and environments.
• Experience with Active Directory, user account administration and permissions.
• Experience diagnosing and resolving printer, desktop, laptop and general hardware issues.
• Excellent problem-solving skills, with the ability to diagnose technical issues and determine appropriate resolutions.
• Strong communication and customer service skills, with the ability to support non-technical users professionally.
• Previous experience within a school, education or multi-site environment would be highly advantageous.
• Must be comfortable working on-site in Surrey.
• Available to start ASAP, with interviews scheduled for next week.

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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