IT Analyst-ITSM Platform Support

• Support incident request and change workflows by assisting with setup, testing, and data accuracy.
• Perform basic configuration and maintenance tasks in the ITSM platform under supervision.
• Help identify, document, and escalate platform issues to senior analysts.
• Participate in testing and validation of platform changes to ensure they meet both technical and business expectations.
• Assist with routine platform health checks, data quality reviews, and simple operational reports.
• Assist in gathering and understanding basic business requirements for service requests and workflows.
• Help translate service needs into clearly defined request forms, catalogs, and workflows using established templates.
• Create and maintain basic documentation for configurations, procedures, and common service use cases.
• Assist with platform enhancements, automation efforts, and integrations as assigned.
• Develop foundational knowledge of ITSM processes such as incident, request, change, and problem management.
• Learn platform standards, design patterns, and governance practices through mentorship and review.
• Collaborate with technical and non-technical team members to understand both the “how” and the “why” behind platform decisions.
• Build communication skills by explaining technical concepts in a clear, business-friendly manner.

What You’ll Bring:

• Interest in learning IT service management concepts and how technology supports business services.
• Ability to learn new systems, follow established standards, and apply feedback.
• Strong attention to detail, problem-solving skills, and curiosity about how systems and processes work.
• Willingness to collaborate with both technical teams and business stakeholders.

• Minimum Required: Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent academic or practical experience.
• Minimum Required: 1+ years of experience in IT, application support, service operations, or a related technical field.
• Preferred: Relevant coursework, internships, labs, or hands-on learning related to IT, service management, or enterprise platforms. Exposure to ITIL concepts or interest in pursuing ITIL Foundation certification is a plus., * Familiarity with Microsoft Word, Excel, Outlook, and basic documentation tools.
• Exposure to an ITSM platform (such as Halo ITSM) through coursework, training, or entry-level experience preferred.
• Basic understanding of tickets, workflows, or request systems is helpful.
• Willingness to learn change governance, release management, and service reporting concepts.
• Experience with scripting languages (Python, Powershell), SQL, HTML, CSS, and AI strongly preferred.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success. At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off. Stifel is an Equal Opportunity Employer.

Stifel is more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.