Online Technologies Support

The Part time Online Technologies Support will work in collaboration with the Center for Interactive Teaching & Learning’s (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools. Essential Job Duties and Responsibilities:

• Scheduled and drop-in faculty and student support for:
• LMS instructional and technical needs
• Other 3rd party instructional technology tools associated with the LMS
• Resolve Tier II LMS tickets with expedited solutions while meeting WCC’s service level agreements accordingly
• increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools
• Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion

• Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities. Assist with Online Learning semester operations

• Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
• Provide support for management and maintenance of LMS course sites.
• Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
• Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problem
• Communicate effectively and efficiently with all tiers of help/support staff
• Attend team, departmental and division meetings
• Regular attendance on campus is required for this position
• Utilize technology, including AI-enabled tools and software where appropriate, to support the effective performance of assigned duties, enhance productivity, improve communication and information management, support decision-making, and other responsibilities, while ensuring compliance with confidentiality requirements, institutional policies, procedures, and applicable regulations.
• Other duties as assigned.

Hours/Schedule: This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts., 1. * Do you have an Associate’s Degree or higher and two (2) years’ experience working with a technology platform (i.e., LMS), OR an equivalent combination of education and technology experience?

• Yes
• No 2. * Do you meet all other minimum qualifications for this position?
• Yes
• No 3. * Are you presently legally authorized to work in the United States?
• Yes
• No 4. * In order for WCC to employ you, would you require WCC to provide a petition or a letter to the Department of Homeland Security unless authorized as a F1 student to work?
• Yes
• No

Required Documents

Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Certificate
2. Letter of Reference 1
3. Unofficial Transcripts 1
4. Other Documents

• Associates Degree or higher and two (2) years’ experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
• Intermediate skills in MS Office.
• Help desk experience and/or customer service/training experience combination.
• Effective communication and customer service skills.
• Active listening competencies
• Ability to learn new software tools and higher-education instructional language.
• Ability to work with autonomy, and within a team unit.
• Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.
• Ability to use workplace technology relevant to the position, including the capacity to learn and appropriately leverage emerging AI-supported tools. Ability to assess the accuracy and reliability of AI-generated content, maintain confidentiality, and apply sound judgment and ethical practices in the use of technology.

Preferred Qualifications: Additional Preferred Qualifications:

• Experience directly supporting higher education faculty.
• Learning Management System (LMS) experience.

Closing Date: Open Until Filled Yes Special Instructions to Applicants: Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer. Salary/Hourly Rate: $23.88 Salary Comments

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer.