Line IT Engineer

You will play a key role in stabilising and supporting the IT estate, resolving escalated technical issues, and contributing to ongoing infrastructure and cyber security improvements. This is a fast-paced environment where your ability to prioritise, troubleshoot and deliver will be critical., Provide 2nd and 3rd line support across infrastructure, systems, and end-user environments Act as an escalation point for complex technical issues, driving resolution with minimal supervision Administer and support Microsoft 365 (Exchange Online, SharePoint, Teams, Intune, Entra ID) Support Active Directory, Group Policy, and core Windows Server environments Work across a hybrid infrastructure (on-premise and cloud) Respond to and manage cyber security incidents, alerts and vulnerabilities Support patching, remediation and security hardening activities Troubleshoot networking issues (VPNs, firewalls, connectivity) Support endpoint management tools (Intune, SCCM or equivalent) Collaborate with internal teams and third-party providers Contribute to ongoing IT projects, upgrades and improvement initiatives

Proven experience operating at 2nd/3rd line level within complex environments Strong hands-on expertise across Microsoft 365, Azure / Entra ID and Windows Server Comfortable working in fast-moving contract environments, able to pick things up quickly Experience handling major incidents and escalations Solid understanding of cyber security principles and operational response Strong troubleshooting and problem-solving capability across infrastructure and user environments Able to work independently while integrating effectively with an existing team, Ideal for contractors who enjoy hands-on technical work and problem-solving