Web Developer Support Specialist

Some of our clients sell multimillion-dollar hypercars. When one of them needs something done on their website, you’re the developer who makes it happen. You’ll work out what they need, build or fix it, and make sure it’s right.

All Auto Network designs, builds and markets websites for exotic, luxury and classic car dealers selling Ferrari, Lamborghini, McLaren, Rolls-Royce, Aston Martin, Rimac, Zenvo and Spyker. We work with hundreds of dealerships, including some of the largest exotic dealer groups in the country.

The cars are extraordinary, and so is the technology behind them. On our sites, a vehicle page is never just a page. It’s wired to live inventory data, photos, search rankings, ad campaigns, lead routing and the dealer’s CRM. Nothing here is a template. Our sites run on a heavily customized WordPress platform plus code we write ourselves, and this role touches every layer of it.

What makes this role different

Most junior developers spend their first years in one small corner of one codebase. They close tickets someone else wrote and never meet the people who use their work.

This role is the opposite. You own technical support for a portfolio of high-end websites, from the first phone call to the finished fix. You hear the request directly from the client, figure out what’s really going on, do the work, and confirm it’s right.

In one afternoon you might fix a mobile bug, install the tracking pixel a new ad campaign depends on, and help a dealer move their domain. Within a month you’ll have worked in front-end code, PHP, DNS, email delivery, lead routing, analytics and a dozen third-party integrations. Most developers take years to build that kind of range.

You won’t do it alone. You’ll sit beside experienced developers, a systems administrator, designers and marketers. When a problem runs deep into servers or core back-end systems, you’ll bring in the right specialist with a clear write-up, and you’ll learn from how they solve it.

What you’ll own

• Our technical support queue and inbox: each request goes from first contact to confirmed fix
• Client conversations by phone and email: understand what they need, set clear expectations, and walk them through the result
• New pages and features on custom dealer websites
• Bugs across HTML, CSS, JavaScript and PHP, found and fixed
• DNS, domains and email delivery for client sites
• Lead flow: every inquiry from a website reaches the right person at the dealership
• The tools dealers rely on: analytics, live chat, financing, reviews and social feeds
• Vehicle inventory issues, working with our back-end developer on deeper fixes
• Testing before and after new sites launch
• Clear, current tickets, so clients and teammates always know where things stand
• Daily work in Claude Code and Cursor (we pay for them), with everything reviewed and tested before it ships

A day in the role

• Morning: a Ferrari dealer’s contact form went quiet overnight. You trace it to a mail setting, and leads are flowing again before their sales team notices.
• Late morning: you build a landing page for a car arriving next week.
• After lunch: a classic car dealer is switching email providers. You get on a call, explain the plan in plain English, and move their DNS over without losing a single message.
• Before you leave: you chase down a mobile bug that only shows up in one browser, ship the fix, and close the ticket with a note the client will actually understand.

Where it leads

You’ll see every layer of how a website runs and how a client relationship works, which makes this a strong first step for a career. People here have grown from roles like this into full-stack development, systems administration, SEO, high-end automotive marketing and sales. We don’t pigeonhole anyone. You choose the direction, our senior team helps you get there, and your responsibility grows as fast as you do.

• Solid HTML and CSS, working JavaScript, and enough PHP to read and change real code
• WordPress experience, ideally beyond the page builder: themes, templates and custom code
• A troubleshooter’s instinct. You reproduce, isolate, fix and verify, and you enjoy the hunt.
• Confidence on the phone. You can talk with a busy dealer, get to what they really need, and explain things simply, even when they’re frustrated.
• Follow-through. Clients and teammates can count on you to close the loop.

Bonus points

• DNS, email or hosting experience
• Help desk or client-facing experience
• Analytics, tag manager or form-integration experience
• You already build with AI coding tools

Benefits: health insurance, 401(k) with company match, paid time off and holidays, company-paid AI development tools and training, flexible schedule, * We don’t hand clients a template and walk away. We build, listen and refine until they tell us we got it right, and you’ll help hold that standard.

• Practical over flashy. We want technology that’s useful and understandable to the people who rely on it, not technology for its own sake.
• A small team doing big work, with no layers of bureaucracy. Designers, developers, systems, marketing and support all work on the same problems, and good work gets noticed.
• On-site in Gurnee about four days a week, with flexible work-from-home when life calls for it. Being in the room is how you’ll learn fastest. Beyond that, we care about ownership and results, not rigid hours.

How we hire

• A relaxed phone call about you, your experience and what you enjoy
• An in-person interview at our Gurnee office
• A short hands-on exercise: work a couple of realistic support tickets and take a mock client call. AI tools are welcome. We want to see how you think, test and explain.

We move quickly and keep you updated along the way. When you apply, include a sentence or two about a technical problem you tracked down and fixed.

All Auto Network is an equal opportunity employer. We evaluate every candidate on job-related skills, experience and potential, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic.

Pay: $50,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan