PC Technician - Journeyman

The PC Technician supports users in a fast-paced operational environment. Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.

Responsibilities:

Essential Job Functions:

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May perform other duties as needed

Necessary Skills and Knowledge:

• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude

Minimum Qualifications:

• DoDD 8570 01-M IAT II certification

• Must meet one of the following qualifications:

• Minimum 6 years with HS Diploma
• Minimum 4 years with Associate’s degree
• Minimum 2 years with Bachelor’s degree, At least 1 year of previous experience working as a PC Tech or Help Desk, * Must be DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher by 1 Oct 26

At Goldbelt, we value and reward our team’s dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you’ll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.