JR IT Support

Express Employment Professionals in Southeast Phoenix is recruiting a Junior IT Support Specialist for a local company seeking a dependable, tech-savvy professional to support its daily technology operations.

This is a great opportunity for someone with a foundation in IT support who enjoys troubleshooting, helping others, and gaining hands-on experience with business technology systems. The ideal candidate is resourceful, detail-oriented, and comfortable balancing technical responsibilities with excellent customer service.

In this role, you’ll help employees resolve technology issues, maintain computer systems and networks, and support projects that keep business operations running smoothly.

What You’ll Be Doing

Technical Support & Troubleshooting

• Provide onsite technical assistance to employees experiencing computer, software, or connectivity issues.
• Diagnose and resolve common hardware, software, and system problems.
• Assist users with Microsoft 365 applications, Windows operating systems, and account access.
• Troubleshoot issues involving user permissions, shared drives, printers, and other workplace technology.
• Track support requests, document solutions, and follow up to ensure issues are resolved.

Systems & Network Support

• Assist with maintaining servers, virtual environments, and network-connected devices.
• Troubleshoot wired and wireless connectivity issues.
• Support user account administration and access management through Active Directory.
• Assist with system backups, data storage, and file-sharing platforms.
• Monitor technology systems and help identify potential performance or security concerns.
• Support Microsoft SharePoint and other business applications.

IT Security & Administration

• Assist with antivirus software, firewall settings, authentication tools, and other security measures.
• Help maintain system access controls and follow established cybersecurity procedures.
• Maintain accurate records of equipment, software, and technology assets.
• Assist with computer setup, equipment replacements, software installations, and technology upgrades.
• Update technical instructions, troubleshooting guides, and internal IT documentation.

Projects & Team Collaboration

• Provide basic support for business management software and enterprise systems.
• Assist with technology installations, upgrades, and infrastructure improvements.
• Coordinate with coworkers, outside vendors, and technical support providers to resolve issues.
• Explain technical information clearly to employees with varying levels of computer experience.
• Identify opportunities to improve technology support and everyday processes.

• Certificate, diploma, or degree in Information Technology or a related field, or equivalent hands-on experience.
• 1-3 years of experience in IT support, help desk, desktop support, or systems administration.
• Understanding of computer networks, connectivity, and basic network troubleshooting.
• Familiarity with cybersecurity fundamentals, including antivirus protection, firewalls, user authentication, and network security.
• Ability to diagnose technical problems and work through solutions independently.
• Strong communication skills and a customer-service mindset.
• Good organizational skills and the ability to manage multiple support requests.
• Willingness to learn new technologies and adapt to changing priorities.
• Dependable, proactive, and comfortable working in a busy onsite environment.

Additional Experience That Would Be a Plus

• Hands-on experience with Microsoft 365, Active Directory, and Windows Server.
• Familiarity with virtual machines, backup solutions, and network monitoring tools.
• Experience using IT help desk or service ticketing software.
• Exposure to enterprise resource planning (ERP) or other business management systems.
• Experience with network-attached storage (NAS), shared file systems, or Microsoft SharePoint.
• Previous experience providing onsite IT support in an industrial, manufacturing, or similar business environment.

Work Environment

• Onsite position supporting employees and workplace technology.
• Combination of desk-based technical work and hands-on equipment troubleshooting.
• May involve moving, connecting, or installing computers and other IT equipment.
• Regular interaction with employees across different departments.
• Ability to respond to changing technical needs and prioritize time-sensitive issues.

Interested? Let’s Connect!

If you’re passionate about technology, enjoy solving problems, and want to continue building your IT career, we’d like to hear from you!