Virtual CIO (vCIO) / Account Manager

The vCIO is the strategic technology partner for our clients. Your primary job is strategic planning: understanding each client’s business, building a roadmap and budget that supports where they’re headed, and making sure that plan actually gets executed. You do that while owning the relationship with the owner or decision-maker, maintaining it, and building on it over time.

The right person is a trusted advisor first. You are comfortable in a room with business owners and executives, you can translate technology into business terms, and you get energized when solving a client’s problem turns into a project that moves them forward., * Build and maintain a technology roadmap for each client, typically 12 to 18 months out, covering infrastructure, hardware lifecycle, licensing, and projects.

• Lead annual budgeting with each client so priorities and spend are agreed at the start of the year, not discovered along the way.
• Run quarterly business reviews that show progress against the roadmap, surface new risks, and set the next priorities.
• Turn findings from technology alignment reviews and the vCISO into clear recommendations, proposals, and approved work.
• Coordinate with the vCISO so compliance and IT priorities show up as one plan for the client.
• Match the depth of planning to the client. Most get the full vCIO process; technically advanced clients may need you more for budgeting, relationship, and account management than for technical direction.

Account Management

• Own the relationship with the owner or decision-maker at each of your clients, and serve as their central point of contact.
• Know each client’s business, goals, and people well enough to anticipate what they need next.
• Hear it first when service falls short, advocate for the client internally, and own the follow-through until it’s resolved.
• Identify accounts at risk early and lead the plan to turn them around.
• When compliance or roadmap work stalls on the client side, have the direct business conversation with leadership to get it moving.

Growth Through the Relationship

• Discover new needs as the client’s business changes and bring forward solutions that fit the roadmap, whether that’s a project, a lifecycle refresh, licensing, or a new service.
• Look beyond our own catalog for ways to help, such as telecom, vendor consolidation, or a referral partner, when it’s right for the client.
• Ask for referrals. Clients who trust you know other businesses with the same problems.
• Track every opportunity in HubSpot and see it through to a decision.

Process & Collaboration

• Hand off approved projects to Service Delivery with complete scope and context, then keep the client informed through completion.
• Work closely with the vCISO, Technology Alignment, and Service Delivery teams as one account team.
• Document client meetings, decisions, and time in our PSA so the account history is always current.

• 5+ years in an MSP or IT consulting environment, including client-facing vCIO, account management, or technical consulting work.
• Hands-on experience building technology roadmaps, budgets, and QBRs for small and mid-sized businesses.
• Working knowledge of Microsoft 365, Azure, infrastructure, security tooling, and hardware lifecycle, enough to be credible with an owner and an engineer in the same meeting.
• Executive presence. You can ground a conversation with a frustrated CEO and are comfortable pushing back when a client is heading the wrong way.
• Comfort thinking on your feet when a conversation goes off script.
• Experience tracking work in a PSA and pipeline in a CRM.

Preferred

• CMMC, NIST 800-171, or GCC High experience.
• Experience working with manufacturers or the defense industrial base., * How many years of MSP experience do you have?
• How many years have you worked in a client-facing vCIO or account management role?
• Have you built and presented technology roadmaps, IT budgets, or QBRs to business owners or executives?
• Have you been responsible for growing revenue within existing client accounts through projects, upgrades, or renewals?
• Are you able to travel to client sites as needed?

Work Location: Hybrid remote in Houston, PA 15342

• Our core values are Go-Getter, Process Driven, and Thorough. If those describe how you work, you will fit here.
• You’ll have a full account team behind you: a vCISO, Technology Alignment, and a Service Delivery team that executes what you plan.
• We do work that matters. Our clients need CMMC compliance to keep their defense contracts, and we are one of the providers who can get them there.
• We invest in our people. Training, peer group exposure, and real career growth are part of how we operate.

Pay: From $85,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Right Hand Technology Group is a CMMC Level 2 and SOC 2 certified managed IT and cybersecurity/compliance provider. We protect and enable growth-oriented businesses. This role reports to the Director of Client Success.