Service Desk Technician II

Description SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD. Work is performed on site. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage.

This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security. Job Responsibilities: + Provide Tier I and Tier II technical support for hardware and software. + Recommend system modifications to enhance the usability of Information Systems and network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution. + Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Qualifications Required Education and Yrs of experience: + Must have a High School Diploma with two (2) years of relevant experience working in an IT or Service Desk environment. Clearance Requirements: + Must be a US Citizen. + Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance. Required Certification: + IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). + Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date. Preferred: + BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts. + Proficiency with Microsoft Office products. + Experience creating and modifying documentation for technical processes and procedures. + Experience working in a Department of Defense (DoD) environment. + A problem solver and troubleshooter who thrives in resolving complex problems. + Strong self-starter requiring minimal supervision. + Excellent communication skills (written and oral) and interpersonal skills. + Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

REQNUMBER: 2614564 SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion.