Information Technology Support Technician

Insight Global is seeking a Tier II Kiosk Support Technician to sit a various locations across the country! This individual will play a critical role in supporting endpoint migration efforts for Defense Information Systems Agency (DISA) and Fourth Estate agencies. The technician will provide both onsite and remote desk-side support, troubleshoot complex hardware and software issues, assist with device deployments and migrations, and ensure a seamless transition for end users. This is a hands-on opportunity for candidates with strong Windows support experience, Active Directory knowledge, security awareness, and a customer-focused mindset who want to contribute to a high-visibility federal modernization program.

• Active Secret Clearance
• DoD 8570 Compliant Certification (Security+ preferred)
• High School Diploma and 7+ years of IT Support experience, Bachelors and 3+ years of experience
• Strong Windows 10/11 troubleshooting and support experience
• Active Directory user account management and troubleshooting
• Experience with desktop hardware, peripherals, imaging, setup, and installation
• Experience supporting escalated Tier I/Tier II desktop issues
• Familiarity with remote support tools (RDP, TeamViewer, VNC)
• Knowledge of DNS, DHCP, and TCP/IP networking fundamentals
• Experience with endpoint management tools such as SCCM/MECM
• Experience with endpoint security tools, MFA, antivirus, and encryption technologies
• Experience using ticketing systems such as ServiceNow or Jira
• Strong customer service, communication, and documentation skills
• Ability to lift up to 50 lbs.

Plusses:

• Prior experience supporting government or highly regulated environments
• Familiarity with DISA environments
• Global Service Desk (GSD) experience
• Endpoint migration and deployment experience
• Experience training end users on IT support processes and tools