Department & Systems Support Associate

• Provide administrative, operational, and systems support across PPP NA departments.

• Support employees and department leaders with routine transactions, data entry, documentation, reporting, and system-related activities.

• Maintain accurate and timely information in applicable ERP, manufacturing, maintenance, quality, HR, and other business systems.

• Prepare and maintain reports, spreadsheets, trackers, forms, and other departmental documentation.

• Coordinate routine administrative activities, follow-up actions, training records, and cross-functional requests.

• Identify data inconsistencies, missing information, or process issues and coordinate appropriate follow-up with the responsible department.

• Support continuous improvement initiatives related to administrative processes, data accuracy, systems utilization, and information flow.

Area of responsibility

• Department & Systems Support within PPP NA (Gx Berlin, Ohio)

Department & Administrative Support:

• Provide day-to-day administrative support to Operations, Maintenance, Quality, Supply Chain, Finance, HR, and other PPP NA functions as required.

• Maintain organized electronic and physical records, forms, logs, trackers, and departmental documentation.

• Support managers and supervisors with routine administrative activities, reports, presentations, and follow-up actions.

• Coordinate meetings, training activities, departmental communications, and other site activities as assigned.

• Support preparation for internal and external audits, inspections, management meetings, and other business activities.

• Track open actions, deadlines, requests, and other follow-up items to support timely completion.

Systems & Data Support:

• Provide first-level support for routine use of PPP NA business and manufacturing systems, including data entry, transactions, updates, corrections, master data maintenance, and basic troubleshooting within authorized responsibilities.

• Maintain accurate and complete information across ERP, manufacturing, maintenance, quality, HR, inventory, and other systems; review and communicate discrepancies, escalate specialized issues, and support system implementations, updates, digital tools, standardized processes, and user documentation.

Reporting & Analysis:

• Prepare routine reports, spreadsheets, trackers, and dashboards using operational data from applicable systems and departments.

• Support monitoring of key site metrics, identify data discrepancies or trends, and assist with management reporting and improving data accuracy and availability.

Cross-Functional Support:

• Support Production, Operations, Maintenance, Supply Chain, and Quality with documentation, data collection, reporting, records, and routine administrative activities.

• Support HR, Finance, and other site functions with documentation, training coordination, data entry, and cross-functional projects or special assignments.

Training, Compliance & Documentation:

• Maintain accurate training records, forms, checklists, work instructions, and other documentation; support training scheduling, onboarding, and preparation of departmental materials.

• Ensure activities comply with Company policies, quality and data integrity requirements, GMP, OSHA, PPE, and site safety standards; protect confidential information and support audits and inspections as required.

Continuous Improvement:

• Identify and support improvements to administrative processes, data accuracy, systems utilization, and information flow.

• Support standardization and automation of forms, trackers, and routine processes through cross-functional improvement initiatives.

• High school diploma or equivalent required; 1-3 years of experience in administrative support, manufacturing, operations, systems support, data entry, or related field preferred.

• Basic-intermediate Microsoft Office skills, particularly Excel, Word, and Outlook, with ability and willingness to learn ERP, manufacturing, maintenance, quality, HR, and other business systems.

• Strong organization, attention to detail, communication, problem-solving, and ability to manage multiple priorities independently while supporting multiple departments.

• Ability to maintain confidentiality, identify and escalate issues appropriately, and follow applicable safety requirements in an industrial manufacturing environment.

• English proficiency and basic math skills; ability to lift up to 56 lbs. (or 80 lbs. team lift) and move up to 200 lbs.; forklift certification or ability to obtain.