Desktop Support Specialist II (Copy)

Our client is a long-standing leader in the renewable energy sector, with over 30 years of innovation behind them. They are seeking a Desktop Support Specialist II who is experienced, reliable, and committed to delivering exceptional end-user support. This role is ideal for someone who enjoys solving technical problems, owning escalations, and supporting both hardware and software across a dynamic environment. As a Desktop Support Specialist II, you will provide advanced desktop, hardware, and application support to users onsite in Chandler, as well as remote employees across multiple locations. You’ll serve as an escalation point for Level I support and will handle more complex issues, system configurations, and hands-on troubleshooting. You will also assist in equipment setup, workstation deployments, and contribute to infrastructure-related projects. What You’ll Do:

• Provide Tier II desktop support to onsite and remote users
• Serve as an escalation point for Level I support for complex incidents
• Troubleshoot and resolve issues related to desktops, laptops, peripherals, printers, and mobile devices
• Install, configure, and upgrade operating systems, software, and hardware
• Support MS Office applications, VPN connectivity, and business-critical applications
• Perform workstation imaging, builds, and deployments
• Assist with user onboarding, account setup, permissions, and equipment assignments
• Manage and document tickets, resolutions, and technical procedures
• Coordinate repairs or replacements for hardware failures
• Support basic network troubleshooting (connectivity, DNS/DHCP issues, patching)
• Maintain an organized inventory of equipment and assist with IT asset management
• Participate in IT improvement initiatives, desk moves, and small-scale technical projects
• Perform other related duties as needed

• High school diploma (or equivalent) 3-5 years of hands-on experience in a Desktop Support, IT Support, or Helpdesk II role
• Strong understanding of Windows OS, user profiles, and workstation troubleshooting
• Experience with Office 365 administration and application support
• Experience with Active Directory (user accounts, password resets, group assignments)
• Experience with hardware support, including laptops, desktops, monitors, and peripherals
• Experience with imaging tools and workstation deployment processes
• Knowledge of basic networking concepts (TCP/IP, DHCP, DNS, VLAN basics)
• Strong customer service skills with ability to communicate clearly and professionally
• Ability to manage multiple tasks and prioritize effectively
• Reliable, self-motivated, and detail-oriented
• Ability to lift up to 50 lbs for equipment moves and installations
• Willingness to work occasional overtime or after-hours for escalations or maintenance
• Strong documentation and organizational skills

Preferred Qualifications:

• Associate’s degree in IT, Computer Science, or similar field
• Experience supporting users across multiple sites or environments
• Exposure to ticketing systems such as ServiceNow, Jira, Zendesk, or similar
• Experience working in manufacturing, energy, or operational/industrial settings