IT Support Tech II

Fcs Inc

Tempe, AZ, United States

24 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory BitLocker Drive Encryption Microsoft Management Console Dynamic Host Configuration Protocol Disaster Recovery Domain Name System (DNS) File System Permissions Issue Tracking Systems Networking Hardware IP Addressing Subnetting

+11 more

Virtual Private Networks (VPN) System Center Configuration Manager Network Architecture Networking Cables Remote Infrastructure Management Software Deployment Virtual Local Area Networks Wide Area Networks Information Technology Event Viewer Servicenow

Job description

Provide senior-level technical support across corporate and branch locations for First Community Services and its supported organizations
Serve as a technical escalation point for IT Support Technicians
Proactively identify recurring incidents and inefficiencies and take initiative to implement lasting solutions through process improvements, automation, or documentation.
Manage assigned incidents in ServiceNow across a range of hardware and software break/fix issues
Analyze technology in assigned locations for proper functionality and decision needs and upgrades
Purchase equipment within assigned level of authority
Manage assigned projects including lifecycle management of PCs, peripherals, and other infrastructure, new branch installations, and software rollouts such as Windows feature updates or application deployments/updates
Independently lead and successfully complete location installations
Identify, diagnose, and replace components such as RAM, storage drives, and UPS batteries
Provide endpoint management using Remote Management & Monitoring (RMM) tools such as MECM, NinjaOne, or similar
Travel within the assigned region for on-site troubleshooting and hardware installation
Act as remote hands for other First Community Services departments including physical inspection of ATMs, network equipment replacement, and inspection and troubleshooting of alarm systems
Participate in the on-call rotation and Disaster Recovery activities
Travel up to 75% for certain regions
Regular and predictable attendance and punctuality
Other duties as assigned.

Requirements

Must be able to position self in tight spaces and perform overhead and under desk work
Occasional use of a ladder required
Ability to lift and carry up to 75 pounds, * At least 18 years of age
High school diploma or equivalent
Associate degree in computer science or PC-related field preferred; equivalent experience accepted
Industry certification preferred: CompTIA A+, Network+, or equivalent
2+ years of Desktop Support or related experience
Experience managing incidents through a ticketing system (ServiceNow or equivalent)
Prior experience in a multi-site or distributed IT environment a plus
Prior experience mentoring or providing technical guidance to junior technicians a plus
Microsoft Windows operating systems, including the ability to run and interpret commands such as ping, ipconfig, net use, gpresult, and gpupdate experience
Experience within Windows file and folder permissions including network and administrative shares
Microsoft Management Console and key snap-ins: Event Viewer, Disk Management, Device Manager, Certificate Manager, Print Manager, Group Policy Editor, and Active Directory
Ability to enabling, suspend, and recover BitLocker encrypted drives and managing recovery keys
Experience navigating and making targeted edits in the Windows Registry
Network cabling practices including termination, keystone punchdowns, tracing, and toning
IP addressing, subnet masks, DHCP, DNS, and VPN functionality
Expert knowledge of LAN/WAN concepts, VLANs, and network architecture
OS imaging and deployment using MECM or similar tools
Must possess a valid driver s license, current auto insurance, and have reliable personal transportation
Must successfully pass background investigation according to company policy
Must be able to get along with co-workers and work effectively in a team environment