Staff Software Engineer - OCR / Text Extraction

This role is ideal for an engineer who thrives at the intersection of backend architecture, cloud-native infrastructure, and full stack development-someone who builds production-ready applications at scale while guiding teams toward technical excellence. You’ll collaborate with product, design, and engineering leadership to define the direction of our systems and integrate cutting-edge technologies, including AI-driven services and event-based data pipelines.

If you’re passionate about building resilient systems, mentoring engineers, and driving innovation in how organizations manage and interact with their documents, this is your opportunity to make a lasting impact.

You will:

Technical Leadership & Architecture

• Set technical direction for our document content extraction and transformation team, establishing patterns for scalable, secure, and performant systems on AWS.
• Lead architectural decisions that use OCR technologies such as Tesseract and Apryse OCR.
• Drive initiatives that improve scalability, performance, and reliability of the product while considering and implementing changes that control costs without impacting customer satisfaction.
• Guide the evolution of our content extraction and transformation technology stack as the business and customer needs mature and scale.
• Make critical technical decisions that balance user experience, performance, security, and maintainability.

Product Design and Build

• Design and implement event-driven architectures using AWS services, Kafka, and modern data pipelines.
• Build production-grade applications across C#/.Net, AWS services, and document extraction/transformation technologies.
• Design and implement scalable APIs (REST, GraphQL) that power our front-end and enable third-party integrations.
• Integrate AI-driven services and emerging technologies to enable greater backend efficiencies and increase customer productivity.
• Build the product to enable seamless, scalable, and flexible semantic search capabilities.
• Ensure security, performance, and compliance considerations are applied across all implementations.

Problem Solving & Ownership

• Solve complex technical challenges from real-time customer experiences and issues to event-driven document processing at scale.
• Take full ownership of initiatives from concept through production and ongoing evolution.
• Make sound architectural decisions by weighing trade-offs with reasoning that stands up over time.
• Proactively identify and address technical debt before it impacts the team.

Build and Optimize Systems

• Write high-quality, well-tested code across the full stack with emphasis on maintainability.
• Design resilient systems that maintain uptime and performance as we scale globally.
• Implement observability through logging, metrics, and telemetry to proactively triage issues.
• Monitor and optimize performance at scale, identifying bottlenecks and implementing solutions.
• Create comprehensive technical documentation including architectural diagrams and design decisions.

Collaboration & Mentorship

• Partner closely with product management to translate requirements into technical solutions.
• Mentor engineers across experience levels, elevating technical skills and best practices.
• Collaborate with Platform Services, Ops, and other teams on integration points and shared infrastructure.
• Build consensus on technical approaches while having authority to make final decisions when needed.
• Lead knowledge-sharing initiatives through code reviews, design discussions, and documentation.

Continuous Learning & Innovation

• Stay at the forefront of content extraction and transformation technologies and industry trends, cloud-native architectures, and AI-powered tools.
• Research and prove out new technologies through POCs that align with product strategy.
• Contribute ideas that directly improve engineering velocity and quality.

• Bachelor’s degree or higher in Information Systems, Computer Science, or a related field-or equivalent experience.
• 8+ years of professional software engineering experience delivering production-grade applications at scale on cloud platforms.
• 5+ years in technical leadership and development roles using OCR technologies.
• Proven track record of building scalable applications still in production.
• Required Technical Knowledge
• Expert proficiency in C#/.NET.
• Expert proficiency with OCR technologies such as Tesseract or Apryse
• Expert proficiency building event-driven, microservice-based products
• Expert proficiency developing on cloud platforms, preferably AWS
• Expert proficiency with Kafka or similar event streaming platforms
• Expert proficiency in observability, including logging, metrics, tracing, telemetry, preferably with DataDog

What Will Make You Stand Out

• Deep experience building with OCR & Text Extraction technologies.
• Deep experience building document management or enterprise content management
• Deep knowledge of event-driven architectures.
• You know what it means and takes to ingest millions of documents an hour into a SaaS based document management platform
• Track record of developing high-performance content extraction and transformation products at scale.
• Legal industry expertise or experience with B2B SaaS in regulated industries.
• Experience integrating AI services and emerging technologies into production systems.

• The People!
• 90% healthcare premiums company covered
• HSA company contribution
• 401K match at 4% with immediate vesting
• Flexible PTO (typically 3 to 4 weeks a year)
• 10 paid holidays
• Monthly contributions for life activities & wellness
• Access to LinkedIn Learning with monthly dedicated time to explore
• Connection, access, and mentorship from exceptional leaders
• Growing company with opportunities for advancement
• Authenticity and accountability from leadership

Compensation Transparency

The compensation range for this position is $170,000 - $190,000.

NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
• 2024 Cultural Excellence
• 2024 Technology Industry
• 2023 Top Workplace Leadership
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

What You’ll Do

NetDocuments is seeking a Staff Full Stack Software Engineer to play a pivotal role in shaping the future of our next-generation document management systems. As a senior technical leader, you’ll drive the design, architecture, and delivery of scalable, event-driven platforms that power mission-critical frontend and backend solutions for our global customer base.