Senior Technical Support Specialist - Gmv

Overview You will provide advanced technical support for Cross Domain products in high-security environments, working with security administrators and engineering teams to resolve incidents and improve solutions.You’ll deploy and maintain internal/demo platforms, and contribute to technical documentation and procedures.You’ll gather customer needs and relay improvement ideas to the product team, helping to shape secure, reliable deployments.This role offers growth through a personalized development plan, mobility options, and a strong wellbeing program.Compensaciones / Beneficios relocation package competitive compensation with ongoing reviews wellbeing program (health, dental, accident insurance) free fruit and coffee training and personal development discounts on brands Responsabilidades Analyze and resolve incidents in high-security systems Provide technical guidance to deployment, commissioning, and upgrade teams Deploy and maintain internal platforms and demo environments Contribute to technical documentation and operating procedures Collect customer needs and propose product improvements Requisitos principales Experience in communications infrastructure, perimeter security, or cybersecurity B2 level English Networking knowledge: TCP/IP, application protocols, firewalls, switches, routers, traffic analysis Windows and Linux knowledge Virtualization administration and maintenance Security knowledge: cybersecurity, perimeter security, PKI Familiarity with ENS and CCN-STIC is a plus Ability to write and maintain technical documentation Problem-solving in complex environments Cross-functional collaboration Clear technical communication TCP/IP and application protocols Firewall, switch, router configuration Network traffic analysis

Compensaciones / Beneficios relocation package competitive compensation with ongoing reviews wellbeing program (health, dental, accident insurance) free fruit and coffee training and personal development discounts on brands Responsabilidades Analyze and resolve incidents in high-security systems Provide technical guidance to deployment, commissioning, and upgrade teams Deploy and maintain internal platforms and demo environments Contribute to technical documentation and operating procedures Collect customer needs and propose product improvements Requisitos principales Experience in communications infrastructure, perimeter security, or cybersecurity B2 level English Networking knowledge: TCP/IP, application protocols, firewalls, switches, routers, traffic analysis Windows and Linux knowledge Virtualization administration and maintenance Security knowledge: cybersecurity, perimeter security, PKI Familiarity with ENS and CCN-STIC is a plus Ability to write and maintain technical documentation Problem-solving in complex environments Cross-functional collaboration Clear technical communication TCP/IP and application protocols Firewall, switch, router configuration Network traffic analysis