IT Specialist

Ruchman and Associates, Inc
New London, CT, United States
11 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours

Tech stack

Amazon Web Services Microsoft Azure Software as a Service Cloud Computing Cloud Storage Virtual Private Networks (VPN) Mesh Networking Data Streaming Virtual Local Area Networks Wi-Fi Technology Information Technology Gsuite

Job description

  • Monitor and maintain internal and public networks to ensure reliable connectivity.
  • Perform approved backup, restoration, and data-protection tasks for systems within the Contractor’s assigned scope.
  • Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The Contractor shall not grant access outside delegated authority.
  • Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.
  • Work with the Exhibits Tech and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
  • Support events with live-streaming configurations, lighting control setups, or AV presentations.
  • Manage the visitor portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

Requirements

  • A bachelor’s degree in computer science, Information Technology, or a related field preferred however; professional experience and certifications may be considered for substitution
  • Three (3) to six (6) years of systems-administration or technical-support experience. Experience in a museum, library, gallery, public attraction, or other high- uptime environment is preferred.
  • Industry standard certifications including CompTIA A+, Network+, or Security+. Cloud certifications (AWS/Azure) or Google Workspace Administration are highly valued.
  • Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.
  • Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
  • Experience managing cloud storage and SaaS platforms used for museum operations.
  • Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to the theater.

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