IT Capacity Manager

We have an exciting opportunity for an IT Capacity Manager to join our team. In this role, you will be responsible for leading the Capacity and Performance Management practice, ensuring that IT services, infrastructure, and supporting resources deliver agreed levels of performance in a cost-effective and sustainable manner. You will establish and maintain capacity management processes, monitor service and resource utilisation, produce forecasts and trend analysis, and collaborate with internal teams and third-party suppliers to ensure future capacity requirements are identified and planned effectively.

You will play a key role in safeguarding service availability and performance, minimising the risk of capacity-related incidents, optimising investment in technology resources, and supporting the delivery of business and digital transformation initiatives.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

• Develop, maintain, and implement Capacity Management policies, processes, standards, and reporting across the IT estate.
• Analyse business, service, and component capacity requirements, ensuring sufficient resources are available to support current and anticipated demand.
• Track and manage any issues & risks that are potentially due to capacity and manage the remediation plans with the customer and technical support teams.
• Work closely with Service Owners, Architecture, Engineering, Operations, and suppliers to forecast demand and develop cost-effective capacity plans.
• Monitor service performance and capacity thresholds, identifying trends, risks, bottlenecks, and opportunities for optimisation.
• Drive continual service improvement through proactive capacity planning, performance analysis, and recommendations that enhance service availability, reliability, and user experience

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

• Proven experience in IT Service Management, with significant expertise in Capacity and Performance Management within complex enterprise IT environments.
• Strong understanding of ITIL best practices, particularly Capacity and Performance Management, Service Level Management, Availability Management, and Continual Improvement, with ITIL Foundation certification essential.
• Experience in capacity planning, performance monitoring, trend analysis, forecasting, and demand management, ensuring IT services and infrastructure can meet current and future business requirements.
• Strong analytical and problem-solving skills, with the ability to identify capacity risks, performance bottlenecks, service constraints, and opportunities for optimisation across infrastructure, applications, and services.
• Excellent stakeholder management, communication, and influencing skills, with the ability to collaborate effectively with technical teams, service owners, suppliers, and business stakeholders at all levels.
• Experience using ServiceNow and performance monitoring, reporting, and analytics tools to produce capacity reports, support decision-making, manage risks, and drive continual service improvement initiatives that enhance service performance, resilience, and resource utilisation.
• Experience using tools utilised for monitoring capacity and familiarisation with network devices, virtualised and cloud platforms.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and Meet the minimum essential criteria for the role. *, To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Flexibility to work your way You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.