Service Manager - Lympstone

You will be joining a leading facilities management and maintenance provider delivering essential services across a large, complex and highly regulated estate. The organisation is responsible for delivering a combination of planned and reactive maintenance, statutory compliance and project works, with a strong focus on safety, customer service and continuous improvement.Your new role

What you’ll need to succeed As Service Manager, you will take ownership of facilities management service delivery across a designated area, acting as a key point of contact for customers, site stakeholders, operational teams and supply chain partners. You will be responsible for overseeing:

• Reactive repairs and planned maintenance
• Statutory compliance activities
• Minor project and additional works
• Contractor and supply chain performance
• Health & Safety and Safe Systems of Work
• Service performance and KPIs
• CAFM records and asset information
• Risk, issue and performance management

As the operational lead, you will ensure services are delivered safely, efficiently and in line with agreed performance standards, budgets and customer expectations.You will manage contractors and supply chain partners, ensuring the appropriate RAMS, permits and compliance documentation are in place before works commence. You will also monitor statutory compliance, provide technical guidance to site teams and stakeholders, and support the safe delivery of project works, including Temporary Works and CDM responsibilities where applicable. A key part of the role will be developing strong stakeholder relationships, identifying opportunities for improvement and driving high standards of service delivery across the estate.

You will have previous experience managing facilities’ management, maintenance or operational service delivery within a complex environment.You will ideally have:

• Strong hard services FM or maintenance experience
• Experience managing reactive and planned maintenance
• Knowledge of statutory and regulatory compliance
• Experience managing contractors and supply chain partners
• A strong understanding of Health & Safety and Safe Systems of Work
• Knowledge of RAMS and permit-to-work processes
• Understanding of asbestos, legionella and fire safety management
• Experience using CAFM systems such as Maximo or similar
• Strong customer and stakeholder management skills
• The ability to manage multiple workstreams and competing priorities
• A relevant technical qualification in Building Services, Engineering, Facilities Management or a related discipline, or equivalent experience

Additional qualifications such as IOSH, SMSTS, Temporary Works Coordinator or CDM training would be advantageous. What you need to do now