IT Projects Engineer (TAM Team) - Lead

Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap

Planning, managing, and executing technical projects, ensuring clarity, risk management, and stakeholder updates

Designing and documenting technical projects, solutions and infrastructure upgrades

Leading complex escalations from the Service Desk, providing in-depth troubleshooting and resolution

Delivering 3rd line support (including on-site visits within your region), If you’re looking for a varied, engaging, and impactful role where your input truly matters - you’ve found it.

Are you a seasoned 3rd Line IT Projects Engineer looking to take your technical career to the next level? Do you enjoy solving complex problems, building strong client relationships, and shaping technical strategy? If so, entrust IT Group wants to hear from you.

We’re expanding our Technical Account Manager (TAM) Team, and we’re looking for a confident, customer-focused engineer with a solid background in infrastructure, cloud services, and endpoint management. This role goes far beyond support - you’ll be a trusted advisor and project leader for your clients., A logical, methodical approach to problem solving

Excellent communication skills - both with clients and technical teams

Highly organised and able to manage multiple priorities effectively

Confident managing project timelines and escalating appropriately

Full UK Driving Licence

Technical Skills & Experience:

Broad infrastructure knowledge (servers, networks, cloud services)

In-depth experience with Microsoft 365, PowerShell is valued

Hands-on endpoint management & deployment experience including MDM/MAM (e.g., Intune), and RMM tools

Familiarity with vulnerability management platforms (such as Qualys)

Security-conscious mindset, with exposure to frameworks like Cyber Essentials

MSP experience is advantageous but not essential

Qualifications:

We value experience, but working toward or holding one or more of the following certifications is a strong plus:

Microsoft 365, CompTIA, GTIA certifications

Vendor-specific qualifications (Veeam, Mimecast, NinjaOne, Sophos)

Competitive salary of £40 - £44K (based on experience)

Office based, with some travel to client sites required

Supportive team environment - we value clear thinking, kindness, and collaboration

22 days annual leave

Real variety - work with different clients and solve a wide range of technical challenges

Professional growth - we’ll support your development every step of the way

entrustIT are one of the UK’s fastest growing MSPs. As part of the TAM Team, you won’t just be “keeping the lights on” - you’ll be designing the future of IT for our clients. You’ll have the autonomy to shape technical direction while being supported by a team of expert engineers who care deeply about doing things right.