IT Support Analyst

You will resolve escalated support tickets and provide 2 nd line support for user, system and hardware issues. This is a great opportunity for an accomplished IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, AWS, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.

An impressive global firm is looking for an enthusiastic IT Support Analyst to join its sizeable technology team in Central London. Please note this role is hybrid - you’ll work from home 2 days per week with 3 days in the office.

Working as part of a collaborative team you will provide 2 nd line support for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have proven experience with Office 365, Intune, Exchange Online, Azure AD, Entra ID, Endpoint Manager, Windows 11 and hardware support. Any experience with Mac devices would be highly advantageous to your application., * Active Directory (Line)

• Communication Skills (Key)
• Customer Service
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Networking Skills (Wan)
• Problem Solving (Process)
• Self-Motivation
• Technical Support (IT)
• User Experience & Management