IT Support Engineer

Our client is a well-established organisation operating across multiple sites in the Cheltenham area. They are looking for an IT Services Engineer to join their IT Services team and provide professional, customer-focused technical support.

The role will provide 1st and 2nd line technical support across hardware, software, networks and a range of IT services, supporting both onsite users and remote workers.

You’ll play an important role in maintaining reliable IT services and ensuring users receive an effective and responsive support service.

What You’ll Do:

• Provide 1st and 2nd line technical support across multiple sites
• Troubleshoot and resolve hardware, software and network issues
• Install, configure and support IT hardware, software and devices
• Support Windows desktop environments and Microsoft Office
• Provide support for wireless networks, internet access and telephony
• Assist with user access, file services and business applications
• Set up and support audio-visual equipment for meetings, events and presentations
• Provide support for printing and wider technology across the organisation
• Monitor IT systems and respond to issues proactively
• Maintain accurate technical documentation and asset records
• Assist with IT equipment procurement and related activities
• Support the wider IT team with infrastructure maintenance and development
• Escalate more complex technical issues where required
• Provide occasional out-of-hours support when necessary, with time off in lieu provided

• Previous experience in a IT Support role with Service Desk exposure
• Strong troubleshooting skills across hardware, software and networks
• Experience providing 1st and/or 2nd line technical support
• Good knowledge of Windows and Microsoft Office environments
• Experience installing and supporting IT hardware and devices
• Good understanding of networking and connectivity
• Strong customer service and communication skills
• Ability to prioritise workloads and work effectively under pressure
• A proactive approach to identifying and resolving technical issues
• Ability to work effectively as part of a team

The Ideal Candidate:

You’ll be a customer-focused IT professional who enjoys solving technical problems and providing a high standard of support to users.

You’ll be comfortable working across a varied IT environment and dealing with different levels of technical issues, while maintaining a professional and approachable manner. A proactive mindset and willingness to support the wider IT team will be important in this role.