Senior IT Project Manager

Keystone Solutions is seeking an experienced Senior IT Project Manager with strong Salesforce / CRM expertise for a consultancy mission at a client site. This role involves leading complex CRM transformation and integration projects as part of a multi-year digital transformation programme aimed at modernising IT and Data environments, improving business processes, and strengthening internal capabilities., * Lead Salesforce / CRM projects from initiation to deployment and operational handover.

• Manage scope, planning, budget, quality, risks, and dependencies.
• Coordinate Salesforce specialists, IT/Data teams, business stakeholders, and external suppliers.
• Oversee CRM configuration, customisation, integration, and data migration activities.
• Ensure alignment between CRM solutions, business processes, and enterprise architecture.
• Coordinate testing, user acceptance, deployment, and transition to RUN.
• Manage dependencies with other applications, platforms, and digital transformation projects.
• Ensure clear reporting, timely escalation, and compliance with programme governance.
• Anticipate delivery issues and propose pragmatic corrective actions.

• Minimum 10 years of experience in IT project management.
• Minimum 5 years of proven Salesforce / CRM project delivery experience.
• Successful delivery of at least two significant Salesforce implementation, migration, or transformation projects.
• Strong understanding of Salesforce architecture, CRM processes, and integration challenges.
• Experience managing multidisciplinary teams and external implementation partners.
• Proven experience in complex, multi-stakeholder, and matrix organisations.
• Strong business and IT understanding.
• Public-sector experience is an asset., * API/middleware/systems integration - Level: Advanced - Most recent: 1 to 3 years ago
• Cloud - Level: Advanced - Most recent: 1 to 3 years ago
• CRM Integration & Data migration - Level: Expert - Most recent: 1 to 3 years ago
• Interpersonnal skils - Level: Expert - Most recent: This year
• IT project Management - Level: Expert - Most recent: This year
• ITIL - Level: Nice to have - Most recent: 1 to 3 years ago
• PMI/Prince 2 certification - Level: Nice to have - Most recent: 1 to 3 years ago
• Public Sector Experience - Level: Intermediate - Most recent: 1 to 3 years ago
• Risk Management - Level: Advanced - Most recent: 1 to 3 years ago
• Salesforce - Level: Advanced - Most recent: 1 to 3 years ago
• Salesforce certification - Level: Nice to have - Most recent: 1 to 3 years ago
• Salesforce Platform & Integration - Level: Advanced - Most recent: 1 to 3 years ago
• Stakeholder Management - Level: Advanced - Most recent: 1 to 3 years ago

Language requirements:

Dutch Level Limited working proficiency English Level Professional working proficiency French Level Full professional proficiency