HelpDesk

Arch Systems is seeking an experienced Help Desk Support Specialist to provide technical assistance, user administration, and troubleshooting support for yK1 and Mission Control applications in a U.S. Federal Government environment. Key Responsibilities Provide 8 hours of daily help desk and end-user technical support. Manage, track, prioritize, and resolve support tickets. Handle user account administration, access requests, and permissions. Troubleshoot application, system, and user-related technical issues. Escalate complex technical issues to appropriate support teams. Follow up with users to ensure issue resolution and customer satisfaction. Maintain accurate ticket records and support documentation.

Minimum 5 years of experience in IT Help Desk, Service Desk, or Technical Support. Strong troubleshooting, incident management, and problem-solving skills. Experience with ticketing systems and user access management. Excellent communication and customer service skills. Ability to work independently in a remote environment. Preferred Qualifications Prior U.S. Federal Government experience is highly preferred. Familiarity with federal IT support processes and security requirements. Experience supporting enterprise applications and government users.