Forward Deployed Engineer - SDK Integration

The Senior Forward Deployed Engineer - SDK Integration is a senior, customer-facing technical contributor responsible for ensuring customers successfully integrate and get value from IMS’s mobile SDKs, which power telematics, mobility, and insurance technology solutions. Working primarily post-sales, this role acts as the technical bridge between IMS and its customers’ mobile development teams, owning SDK integrations from kick-off through go-live and beyond across native iOS and Android and Kotlin Multiplatform (KMP). The role is expected to operate with a high degree of autonomy, making independent technical and customer-facing decisions, and to proactively shape how IMS supports and delivers SDK integrations., Customer SDK Integration & Delivery

• Independently own the technical delivery of IMS SDK integrations for customers, from technical kick-off and environment setup through testing, go-live, and early-life support.
• Guide customer engineering teams through integrating the IMS SDK into native iOS (Swift) and Android (Kotlin) apps, including SDK components built with Kotlin Multiplatform (KMP).
• Advise customers on SDK configuration for trip detection, crash detection, and related features, including the appropriate setup for phone-only, Bluetooth-enabled device, and OBD-based use cases.
• Support customers in implementing SDK authentication and user session management, including token-based (e.g. JWT) authentication flows.
• Build sample code, reference implementations, and proof-of-concept apps to help customers adopt SDK features quickly and correctly.
• Ensure customers correctly implement platform permissions and background behaviour (location, motion, Bluetooth, notifications) required for reliable data capture.

Technical Troubleshooting & Escalation Support

• Independently diagnose and resolve complex customer integration issues by reviewing customer code, SDK logs, device behaviour, and backend data.
• Reproduce customer-reported issues across devices, OS versions, and frameworks, and determine whether the root cause sits in the customer app, the SDK, or the platform.
• Act as the senior technical point of contact for customer escalations relating to SDK integrations, working with the Service Desk and engineering teams to drive issues to resolution.
• Raise clear, well-evidenced defect reports and feature requests for the SDK engineering teams, including reproduction steps and supporting data.
• Contribute fixes or improvements to SDK wrappers, sample apps, and integration tooling where appropriate.

Customer Consultation & Enablement

• Build trusted technical relationships with customer engineering teams, product owners, and stakeholders.
• Run technical workshops, integration reviews, and onboarding sessions to help customers understand SDK capabilities, best practices, and trade-offs.
• Advise customers on mobile best practices that affect telematics data quality, such as battery optimisation, background execution limits, and OS-specific restrictions.
• Translate customer business requirements into practical technical integration approaches.
• Communicate clearly and confidently with both technical and non-technical audiences, setting realistic expectations on scope, timelines, and outcomes.

Process Improvement & Technical Leadership

• Proactively identify gaps and inefficiencies in SDK support and delivery processes, and propose and drive practical improvements.
• Make independent decisions on integration approaches, issue prioritisation, and customer recommendations, escalating only where business or product impact requires it.
• Define and evolve repeatable integration playbooks, onboarding checklists, and support standards that scale across customers.
• Recommend measures of integration and support effectiveness, such as time-to-integrate and escalation volumes, and use them to guide improvements.
• Share knowledge and mentor colleagues across Engineering, Service Desk, and Customer Success on SDK integration and troubleshooting.
• Influence the SDK roadmap by presenting evidence-based recommendations to Engineering and Product leadership. *

Product Feedback & Cross-Functional Collaboration

• Work closely with SDK Engineering, Product, QA, Customer Success, and Account Management to ensure a smooth customer integration experience.
• Capture recurring integration challenges and customer needs, and feed them back into the SDK roadmap and product decisions.
• Partner with engineering teams to validate new SDK releases with customers and support customers through version upgrades and migrations. *

Documentation, Tooling & Continuous Improvement

• Create and maintain integration guides, FAQs, troubleshooting playbooks, and knowledge base content for customers and internal teams.
• Identify opportunities to simplify the SDK integration experience and reduce time-to-integrate for new customers.
• Help improve internal processes for customer onboarding, issue triage, and knowledge sharing, including the use of AI-assisted tools where they add value., * Primarily post-sales, with occasional involvement in pre-sales technical discussions where needed.
• Occasional travel to IMS offices or customer sites may be required for onboarding, workshops, and stakeholder meetings.
• Some flexibility in working hours may be needed to support customers in different time zones and during critical customer go-lives.

This position is ideal for an experienced mobile SDK developer, or an experienced app developer with strong SDK integration experience, who also brings consultative, customer-facing experience who enjoys a balance of hands-on coding and advising others. The successful candidate will be comfortable working inside customer codebases to diagnose and resolve integration issues, explaining complex technical concepts clearly to both engineers and non-technical stakeholders, and using real-world customer insight to drive improvements to IMS’s SDK, support model, and delivery processes., * 5+ years of experience in mobile application development for iOS and/or Android in production environments.

• Strong proficiency in Swift (iOS) and/or Kotlin (Android), with a solid understanding of app lifecycle, permissions, and background processing.
• Experience developing mobile SDKs or libraries for use by other developers (ideal), or substantial experience integrating third-party SDKs into mobile applications.
• Experience working with Kotlin Multiplatform (KMP) in production iOS and/or Android projects.
• Proven experience in a customer-facing technical role, such as solutions engineering, technical consulting, integration support, or professional services.
• Experience working with RESTful APIs and authentication mechanisms such as OAuth or JWT.
• Strong debugging and problem-solving skills, including analysing logs and reproducing issues across devices and OS versions.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to varied audiences.
• Demonstrated ability to work autonomously, make sound independent decisions, and manage multiple customer integrations and priorities at once.
• A track record of proactively improving technical support, delivery, or customer onboarding processes. *

Bonus Qualifications:

• Experience with React Native, including native modules and bridges to iOS and Android code.
• Familiarity with Flutter and platform channels.
• Experience in telematics, IoT, insurance technology, fleet management, or connected mobility applications.
• Familiarity with location services, motion sensors, Bluetooth, and other device sensors used for data capture.
• Experience supporting B2B customers or partners integrating a developer platform, SDK, or API product.
• Experience creating developer documentation, sample apps, or technical training materials.
• Familiarity with AWS or other cloud platforms, and with tools for log analysis and monitoring.
• Experience working with global, distributed teams and customers across different time zones. *