Desktop Support Technician

Kahuna is seeking an in-office Desktop Support Technician for the Information Technology department (IT). This role will support and receive on-the-job training from experienced systems administrators supporting everyday technical support for users within the company both local and remote. This position is responsible for supporting users in a Windows environment with various applications and technologies. Potential responsibilities include:

• Install hardware components in the desktops and laptops.
• Setting up and troubleshooting network connections with both Ethernet and wireless.
• Provide desktop operating system and application support in a Windows/Office environment.
• Set up new workstations, installing operating systems and applications.
• Help users migrate to new computers.
• Troubleshoot all manner of user problems. Determine the root of the problem and provide the user with step by step support.
• Perform general office duties such as filing, responding to emails, other duties as assigned.
• Be discrete and confidential with sensitive company and user information.

• Worked for at least two years with computers and networks in an office environment.
• Knowledge of hardware and software applications in desktops and laptops, including Windows 10 and 11, Microsoft 365 applications, Ethernet networking and security.
• A solid understanding of customer service ethics and procedures.
• Strong written and verbal communication skills to easily converse with users who are not knowledgeable about computers.
• Must be able to problem solve and troubleshoot computer issues.
• The right candidate will be comfortable helping users with all varieties of smartphones.
• Familiarity with AutoCAD software encouraged.
• Experience in a multiple server environment a plus but not required.
• CompTIA A+ certification or similar encouraged but not required.
• Must be able to lift 40 lbs. and occasionally climb ladders.

Kahuna offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) participation
• Optional supplemental benefits
• Paid Time Off and company holidays
• Access to onsite exercise facilities
• Opportunities to grow technical and leadership skills