Systems Engineer

• Responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support.
• Supporting customers who are integrating with Enterprise and IC Attribute and Authorization services.
• Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.
• Use JIRA for ticket management and provide support via email, chat, and phone.
• Must be an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment, + SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems
• Ability to:
• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently

Security Clearance:

• TS/SCI clearance with polygraph

• Bachelor’s Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Seven (7) years experience as a System Engineer in programs or contracts of similar scope, type and complexity.
• Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years experience.
• Experience with or knowledge of:
• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management

• Competitive salary
• Company Medical/Dental/Vision plans - Company paid
• Short-term Disability, Long-term disability and Life Insurance - Company paid
• Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
• Vacation / Personal days granted at 25 days per year
• Paid Federal Holidays - 11 days
• $5,000 Annual Professional Development Fund plus 40 paid hours if in class
• 401K with 6% company match; all contributions are immediately vested by Employee
• Employee will be paid a bonus of $10,000 per employee hired based on their referral
• Up to 3 paid Code Red days due to customer closure