Software Engineer (L2) Messaging Channels Team

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Desired:

• Experience with NoSQL datastores (e.g. DynamoDB)
• Experience with message queuing (e.g. Simple Queue Service)
• Experience deploying and supporting containerized applications in Kubernetes
• Prior experience with telecom or rich messaging platforms (RCS, SMS/MMS, OTT messaging)

Location

This role will be remote and based in the USA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00(Developing Minimum for Tier 3) - $175,440.00 (Mid for Tier 3).
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 (Developing Minimum for Tier 2) - $185,640.00 (Mid for Tier 2).
• Based in the San Francisco Bay area, California: $137,520 (Developing Minimum for Tier 1) - $171,900.00 (Mid for Tier 1).
• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until 12/15/2026, but may change based on business needs.

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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</div><p>See yourself at Twilio</p>

Join the team as Twilio's next Software Engineer L2 (Messaging Channels).

About the job

This position is needed to power the future of communications by developing the connectivity, compliance and rich messaging features required to enable adoption of new messaging channels and drive continued growth of existing channels such as WhatsApp, RCS and Facebook Messenger. Our team navigates the complexities of requirements across many channels to enable Twilio customers to have a unified and seamless experience. We enable startups, non-profits and Fortune 500 companies to send billions of messages a year on our platform. We are looking for candidates passionate about designing, developing, deploying and operating software solutions at scale to help Twilio deliver the best user experience for modern, rich messaging.

Responsibilities

In this role, you'll: