Software Engineer (L2) Messaging Channels Team

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. ., In this role, you’ll:

• Build High-Scale APIs: Design, develop, and maintain high-performance REST APIs and backend microservices using Java and Go.
• Power Rich Messaging: Build and enhance rich messaging features, managing high-throughput message routing and delivery pipelines.
• Operate Cloud Systems: Deploy and support backend services in AWS (open to Azure/GCP experience), prioritizing system reliability, low latency, and fault tolerance.
• Leverage Modern AI Tools: Actively integrate AI-assisted development tools (e.g., Claude, Copilot) into your daily workflow to accelerate output and elevate code quality.
• Own System Reliability: Support team on-call rotations to maintain high availability and operational excellence for critical communications services.
• Collaborate Remotely: Partner asynchronously across distributed engineering teams using clear technical written and verbal communication., We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!, * 3+ years of hands-on software development experience building backend services in Java or Go

• Experience designing and building production RESTful APIs as a core part of your day-to-day role
• Experience operating distributed systems on top of cloud infrastructure (AWS preferred, or equivalent experience with Azure/GCP)
• Hands-on use of AI development tools (e.g. Claude, Copilot) to streamline coding, debugging or documentation
• Strong written and verbal technical communication skills
• Ability to participate in on-call rotation (includes weekends and holidays)

Desired:

• Experience with NoSQL datastores (e.g. DynamoDB)
• Experience with message queuing (e.g. Simple Queue Service)
• Experience deploying and supporting containerized applications in Kubernetes
• Prior experience with telecom or rich messaging platforms (RCS, SMS/MMS, OTT messaging)

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $116,960.00(Developing Minimum for Tier 3) - $175,440.00 (Mid for Tier 3).
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760.00 (Developing Minimum for Tier 2) - $185,640.00 (Mid for Tier 2).
• Based in the San Francisco Bay area, California: $137,520 (Developing Minimum for Tier 1) - $171,900.00 (Mid for Tier 1).
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences., This position is needed to power the future of communications by developing the connectivity, compliance and rich messaging features required to enable adoption of new messaging channels and drive continued growth of existing channels such as WhatsApp, RCS and Facebook Messenger. Our team navigates the complexities of requirements across many channels to enable Twilio customers to have a unified and seamless experience. We enable startups, non-profits and Fortune 500 companies to send billions of messages a year on our platform. We are looking for candidates passionate about designing, developing, deploying and operating software solutions at scale to help Twilio deliver the best user experience for modern, rich messaging.