IT Support Specialist

• Manage Help Desk tickets and document issues, repairs, and resolutions
• Provide support through a rotating after-hours and weekend on-call schedule
• Troubleshoot hardware, software, printers, and peripherals in person and remotely
• Install, configure, and upgrade operating systems, applications, and peripherals
• Onboard and offboard employees, including account setup, deactivation, and access management
• Support Microsoft 365 applications, including Outlook, Teams, and other business applications
• Troubleshoot basic wired and wireless network connectivity issues
• Maintain hardware and software inventories, equipment assignments, and asset tracking
• Identify and recommend improvements to IT support processes and procedures

Advanced Responsibilities

Additional responsibilities based on the candidate’s experience and technical capabilities.

• Develop, configure, and troubleshoot local networks
• Administer and maintain Windows Server environments, Active Directory, Group Policy, and other services
• Administer Microsoft 365, Sharepoint, and Exchange user management, permissions, and security configurations
• Configure, maintain, and troubleshoot firewalls, VPN connections, and other network security components
• Monitor network performance and security of company networks and computer systems
• Monitor and maintain servers, virtualization environments, backup systems, and other critical IT infrastructure
• Assist with cybersecurity, including endpoint protection, security monitoring, and vulnerability remediation

• General knowledge of computer hardware, software, and operating systems
• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Willingness to learn new technologies
• Ability to work independently and manage multiple requests

Preferred, but not required:

• Previous IT help desk or network administration experience
• Experience with Windows Server and Active Directory
• Familiarity with Microsoft 365 administration
• Knowledge of TCP/IP, DNS, DHCP, VLANs, and firewalls
• Degree in Computer Science or an acceptable combination of education, certifications, and relevant experience.
• CompTIA A+, Network+, Security+, or Cisco certifications
• Experience supporting multiple locations or business environments

Work Environment and Physical Demands

• Prolonged periods sitting, standing, and working on a computer
• Ability to provide technical assistance in an industrial setting
• Must be able to lift up to 15 pounds