Full Stack Development

• Manage a high volume of inbound calls (60-80+ calls per day) from patients, providers, insurance companies, vendors, and healthcare facilities.
• Provide exceptional customer service by professionally greeting, assisting, and resolving patient inquiries.
• Schedule, reschedule, cancel, and confirm patient appointments via phone, text messaging, and patient portal communications.
• Screen and route patient calls to appropriate departments to ensure timely and accurate resolution.
• Accurately document patient messages and communications within the electronic medical record (EMR) system.
• Assist patients with registration updates, appointment coordination, and follow-up scheduling.
• Respond to patient concerns and requests while adhering to clinic policies and procedures.
• Maintain effective communication and collaboration with clinical and administrative departments.
• Demonstrate knowledge of San Ysidro Health programs, services, and patient care resources.
• Meet departmental productivity, quality, and service standards.
• Perform additional duties as assigned., Business Valuation Patient Registration Setting Appointments Full Stack Development Call Center Experience Internal Communications Effective Communication Business Transformation Electronic Medical Record +0 Login | JoinContact

Scheduling Operations Coordinating Registration Multitasking Communication Inbound Calls Medical Records Customer Service Spanish Language, * Minimum of 3 years of call center or customer service experience.

• Healthcare, medical office, or patient service experience preferred.
• Strong verbal and written communication skills.
• Exceptional phone etiquette and customer service abilities.
• Ability to multitask and remain organized in a high-volume environment.
• Experience using EMR/EHR systems preferred.
• High School Diploma or GED required.
• Ability to type a minimum of 35 WPM with at least 90% accuracy.
• English fluency, both written and verbal., * Bilingual Spanish/English.
• Healthcare scheduling, patient access, or medical call center experience.
• Experience handling insurance-related inquiries and patient registration., The ideal candidate thrives in a fast-paced healthcare environment, enjoys helping patients, possesses strong communication skills, and can efficiently manage a high volume of calls while maintaining accuracy and professionalism., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Empathy Scheduling Operations Communication Inbound Calls Detail Oriented Professionalism Multilingualism Customer Service English Language Spanish Language

Business Valuation Patient Registration Setting Appointments Full Stack Development Call Center Experience Internal Communications Effective Communication Business Transformation Electronic Medical Record +0 Bilingual Call Center Representative TEKsystems

San Diego, CA*On-Site

Writing Scheduling Operations Coordinating Registration Multitasking Communication Inbound Calls Medical Records Customer Service Spanish Language Telephone Skills Business Valuation Full Stack Development Call Center Experience Effective Communication Business Transformation Electronic Medical Record +0 Call Center Representative TEKsystems

San Diego, CA*On-Site

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.