IT Support Team Lead

Seeking a hands-on IT Support Team Lead to oversee daily technology operations, lead a small support team, and serve as an escalation point for technical issues within a K-12 environment. This role combines leadership, customer service, end-user support, and project coordination., Includes, but is not limited to the following: Project Management & Support Manage and provide support for technology-related projects (e.g., security camera system setups, upgrading or rewiring rooms, lifecycle management plans). Identify new projects and work with your direct manager to prioritize and plan them. Lead projects as delegated. Work in conjunction with our network team to implement Vinson Group, LLC standardized solutions. Monitor tickets for assigned clients to ensure compliance with company Key Performance Indicators (KPIs), including: Notes every 7 business days. Completing tickets within 30 days (as applicable). Updating and assigning tickets with notes. Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets. Take ownership of projects & tickets; meet internal KPIs. Client & Communication Management Communicate updates to our network team and make necessary documentation updates. Deliver project communication to clients and staff as delegated. Communicate outages to clients and staff on a consistent level. Act as a point of contact for clients ordering technology equipment. Communicate with clients regarding critical/high visibility issues and escalate grievances as appropriate. Collect feedback on the technicians performance from the client. Team Leadership & Coordination Serve as an escalation point for Field Technicians. Delegate daily work to Field Technicians and schedule them by location. Serve as a point of contact for Field Technicians with questions/issues and provide guidance or escalation. Set an example for the team by consistently demonstrating a high level of professionalism. Act as a mentor and provide coaching and training to Field Technicians. Conduct Annual Reviews with Field Technicians. Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates, or client feedback., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Support Team Leader TEKsystems

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Desktop/end-user support experience

Windows environment support

Strong customer service and communication skills

Ability to manage multiple priorities

Preferred:

K-12 or education experience

Systems Administration or Network Administration background

Experience leading technical projects and deployments, IT Leadership, technical support, desktop support, active directory, windows, customer service oriented, project coordination, IT Leadership,technical support,desktop support,active directory,windows,customer service oriented,project coordination, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.