Lead IT Support Specialist

Microsoft 365 Drive Mapping Prioritization Problem Solving Customer Service Technical Support Help Desk Support Business Valuation Process Improvement Password Management Full Stack Development Business Transformation Microsoft Certified Professional Troubleshooting (Problem Solving), A growing insurance company is seeking an experienced Lead IT Support Specialist to join its IT team. This role is focused on providing end-user and technical support across the organization while helping maintain and improve the overall IT environment. The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and experience supporting Microsoft-based environments., * Provide technical support for Windows operating systems, hardware, software, and business applications

• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, phones, and connectivity
• Document, track, and manage support requests through a ticketing system
• Offer remote support and prioritize help desk tickets effectively
• Perform user administration tasks including onboarding, offboarding, account setup, and access management
• Support Microsoft 365 environments, including Teams and file-sharing solutions
• Assist with networking and infrastructure support, including drive mapping, file sharing, wireless connectivity, cabling, and basic network troubleshooting
• Monitor and support security initiatives including password management, antivirus protection, and security controls
• Participate in IT projects, implementations, and documentation efforts
• Manage equipment deployment and shipments for remote users
• Escalate complex issues as needed and collaborate with other IT team members to improve processes and user experience
• Maintain detailed documentation of issue resolution and support activities

Required Technical Skills

• Help Desk / Desktop Support
• Active Directory
• Microsoft 365 Administration and Support
• Windows Operating Systems
• Hardware and Software Troubleshooting
• Ticketing Systems
• User Account Management
• Networking Fundamentals
• Microsoft Teams
• Security and Endpoint Management

Preferred Experience

• Supporting growing organizations with multiple locations
• Infrastructure and office technology setup
• Documentation and process improvement initiatives
• Acting as a resource or lead support technician, Scheduling Operations Leadership Management Purchasing Negotiation Construction Contract Law Communication Contract Review English Language Construction Law Project Management Workflow Management Contract Compliance Business Development Interpersonal Communications Sales Performance Management Request For Information (RFI) +0

Google Project Management Connectivity Engineer (NAO) - Split Shift TEKsystems

Pataskala, OH*On-Site

Auditing Operations Management Forecasting Coordinating Construction Communication Outside Plant Program Scope Quality Control Project Closure Project Planning Constructability Project Controls Quality Assurance Network Protocols As-Built Drawings Fiber Optic Cable Project Management Quality Management Business Valuation Structured Cabling Workflow Management Fiber Optic Testing Primavera (Software) Full Stack Development Optical Loss Test Sets Project Risk Management Business Transformation Internet Protocols Suite Software Technical Review Environment Health And Safety Systems Development Life Cycle Milestones (Project Management) Troubleshooting (Problem Solving) Optical Time-Domain Reflectometer +0

• 4-5+ years of IT support experience
• College degree preferred
• CompTIA and/or Microsoft certifications are a plus
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in a corporate environment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Related Jobs Weekend Shift Warehouse - UGRENT HIRING!!! APPLY SOON!! Aerotek

Lockbourne, OH*On-Site

Aviation Warehousing Health Advocacy Business Solutions Time Off Management Shipping And Receiving Discounts And Allowances Employee Assistance Programs +0 Cost Analyst - Columbus Turner Construction Co.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.