Systems Engineer

IT360, Inc. is seeking a Systems Engineer to join our growing team. This strategic, client-facing role is responsible for designing, implementing, and supporting our customers’ IT environments. You will work with a variety of technologies to deliver secure, efficient, and scalable solutions tailored to client needs., * Provide advanced IT support for Microsoft business applications and virtual environments (Citrix, Microsoft, VMware)

• Design, implement, and maintain solutions using Windows Server, Exchange, SQL, SharePoint, Office 365, Azure, and related tools
• Support and manage disaster recovery and business continuity solutions
• Maintain and troubleshoot WAN/LAN connectivity, firewalls, routers, and remote access (VPN, RDP, VDI, Citrix)
• Document systems and provide technical consulting, reviews, and recommendations
• Communicate with clients regarding project progress, planned maintenance, and service incidents

Additional Duties

• Ensure a high standard of customer service and satisfaction
• Collaborate with team members and escalate complex issues as needed
• Gain a deep understanding of client business needs and how technology aligns with their goals
• Accurately track time, tasks, and expenses in the ticketing system
• Stay current with industry trends, tools, and certifications

• Professional IT certifications preferred (e.g., Microsoft MCP, MCSA, MCSE; Citrix CCEA/CCIA; Cisco CCNA; SonicWall CSSA; VMware VCP)
• Strong communication, diagnostic, and troubleshooting skills
• Ability to manage multiple tasks and shift priorities in a fast-paced environment
• Proficient with IT service delivery tools and remote support systems
• Self-motivated with a strong attention to detail and desire to learn

Salary: $40,000 - $70,000 annually, depending on experience and qualifications. This position may be eligible for performance-based incentives.

Benefits (subject to eligibility and length of employment):

• Health insurance allowance up to $500/month
• Employer-paid group life insurance policy valued at $100,000
• 4% employer match on retirement savings plan
• High-speed internet reimbursement up to $40/month
• $40/month cellular phone allowance
• 8 paid holidays annually
• Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
• Access to Safe Ride Home Program (Uber ridesharing)