Full Stack Development

We are seeking a detail-oriented and customer-focused Customer Support Representative to join our Customer Support team. In this role, you will provide support to account managers and fleet drivers by resolving customer issues, managing cases, and coordinating with internal departments. This is a heavy email, case management, and problem-resolution position, not a high-volume call center role., * Provide support to account managers and fleet drivers by resolving customer inquiries and service-related issues.

• Research complex customer concerns and identify appropriate resolutions.
• Manage a high volume of emails and customer cases through CRM systems.
• Utilize Salesforce to track, update, and resolve customer requests.
• Make outbound follow-up calls to customers when additional information or clarification is needed.
• Communicate regularly with internal departments to coordinate solutions and ensure timely case resolution.
• Create vehicle selectors, process billing changes, generate reports, distribute insurance cards, and update driver information.
• Contact drivers via phone and email to collect missing documentation or required information.
• Accurately document customer interactions and maintain detailed case notes.
• Multitask efficiently while navigating multiple systems and entering information during customer interactions.
• Utilize Microsoft Teams and other communication tools to collaborate with internal and external partners.

Leadership Management Salesforce Coordinating Communication Detail Oriented Case Management Problem Solving Microsoft Teams Customer Service Microsoft Office Customer Support Computer Literacy Microsoft Outlook Customer Inquiries Business Valuation Organizational Skills, The ideal candidate is a strong communicator who enjoys researching issues, finding solutions, and delivering exceptional customer service through both written and verbal interactions., * Minimum 2 years of office-based customer service experience.

• Strong written communication skills with excellent grammar and professionalism.
• Ability to communicate effectively with customers and internal stakeholders.
• Strong attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work across multiple systems, databases, and monitors simultaneously.
• Strong computer skills with the ability to learn new software quickly.
• Minimum typing speed of 40 WPM.
• High School Diploma or equivalent.

Preferred Qualifications

• Experience using Salesforce or other CRM systems.
• Experience with case management and customer issue resolution.
• Familiarity with transportation, fleet management, or automotive-related customer support environments.

Top Skills

• Customer Service
• Email Communication
• Case Management
• CRM Systems (Salesforce Preferred)
• Problem Solving & Research
• Data Entry & Typing
• Microsoft Office Suite
• Internal & External Customer Support

What Makes a Successful Candidate?

• Thrives in a fast-paced environment with multiple priorities.
• Enjoys investigating issues and finding solutions independently.
• Strong organizational skills and attention to detail.
• Comfortable handling customer concerns through email and phone communication.
• Able to build positive relationships with customers and cross-functional teams.

If you are a customer service professional who enjoys solving problems, managing cases, and providing outstanding support, we encourage you to apply. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Coaching Innovation Salesforce Inside Sales Communication Inbound Calls Goal-Oriented Mental Health Outbound Calls Follow Through Microsoft Excel Time Management Problem Solving Listening Skills Managed Accounts Critical Thinking Solutions Focused Account Management Value Propositions Customer Engagement Business Priorities Microsoft PowerPoint Business To Business Willingness To Learn Confident Communicator Office Supply Management Balancing (Ledger/Billing) Customer Relationship Building Customer Relationship Management, Typing Billing Grammar Operations Leadership Management Salesforce Coordinating Communication Detail Oriented Case Management Problem Solving Microsoft Teams Customer Service Microsoft Office Customer Support Computer Literacy Microsoft Outlook Customer Inquiries Business Valuation Organizational Skills, Coaching Composure Innovation Inside Sales Adaptability Mental Health Prioritization Follow Through Problem Solving Customer Service Product Knowledge Sales Prospecting Strong Work Ethic Selling Techniques Willingness To Learn Consultative Selling Relationship Building Confident Communicator Balancing (Ledger/Billing) Customer Relationship Management

Call Center Experience Business Transformation Customer Relationship Management +0

Google IT Support Customer Service Representative Staples, Inc.

Naperville, IL*Remote

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.