Senior IT OT Systems Engineer - Remote / Telecommute

The candidate will serve as a Systems Engineer responsible for supporting IT/OT infrastructure and operational systems within regulated manufacturing and laboratory environments.

• End-to-end IT/OT troubleshooting in laboratory and manufacturing environments (8+ years).
• Root cause analysis (RCA) and incident management (8+ years).
• GxP/GMP regulated environment support and compliance (5+ years).
• Windows Server Administration and troubleshooting (5+ years).
• Active Directory, authentication, and authorization troubleshooting (5+ years).
• VMware virtualization administration and support (4+ years).
• Network troubleshooting including DNS, DHCP, VLANs, Routing, Switching, and Firewall concepts (4+ years).
• Storage, Backup, Retention, Recovery, and Restore validation (4+ years).
• IT/OT infrastructure support within shared-service environments (5+ years).
• Lab system support including LIMS, CDS, and Instrument Connectivity (3+ years).
• Manufacturing systems support including SCADA, HMI, and Historian platforms (3+ years).
• Technical documentation, incident reporting, and CMDB maintenance (5+ years).
• Vendor coordination and third-party support management (3+ years).
• Stakeholder communication and escalation management (5+ years).

Domain Experience:

Manufacturing/Lifescience

Key Skills:

• Demonstrated ability to own end-to-end troubleshooting for IT/OT issues impacting lab and manufacturing operations, using a structured approach to isolate root cause and drive permanent fixes.
• Strong capability to operate within a shared-services and limited-privilege model by collecting evidence locally, escalating effectively to the correct resolver group, and following through to closure.
• Working knowledge of regulated (GxP/GMP) expectations as they apply to IT/OT support, including documentation discipline, audit readiness, and risk-based decision making.
• Experience supporting or coordinating backup, retention, storage/capacity, and recovery readiness for lab and OT workloads; comfortable verifying logs, test restores, and addressing gaps proactively.
• Ability to define technical requirements for lab and OT connectivity (ports/protocols, access needs, performance expectations) and coordinate implementation across global/shared service teams (e.g., Networking, Cybersecurity, IAM, Server/Windows, VMware/Virtualization, Storage/Backup, End User Computing) and vendors.
• Working knowledge of Windows administration fundamentals and enterprise identity concepts (e.g., Active Directory groups/access patterns) and the ability to troubleshoot authentication and authorization issues.
• Experience with virtualization platforms and concepts (e.g., VMware), including diagnosing issues spanning host, VM, network, storage, and application layers.
• Practical understanding of network fundamentals (switching/routing concepts, VLANs, DNS/DHCP, firewall rule intent) sufficient to troubleshoot connectivity issues and request correct changes from network/security teams.
• Familiarity with lab and manufacturing system environments (e.g., LIMS/CDS/instrument connectivity, SCADA/HMI/historian ecosystems) and the ability to work with vendors and SMEs to restore service quickly.
• Strong documentation skills, including producing clear incident notes, RCA summaries, connectivity requirements, and maintaining asset/CMDB accuracy.
• Effective planning and prioritization skills across concurrent incidents and project work, including stakeholder communication, expectation-setting, and escalation based on business risk.
• Strong verbal and written communication skills; able to translate technical issues into business impact and risk language for non-technical stakeholders.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.