SharePoint Consultant

Role Summary - The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications., Provides critical L3 technical expertise for complex SharePoint/SPFx issues and business-critical KTLO support, ensuring application stability and timely incident resolution. Onshore presence enables faster stakeholder collaboration, escalation management, and coordination with offshore teams, reducing operational risk and improving customer experienc

What You’ll Do/ Job Description of Role (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)*

The L3 Support role is responsible for providing advanced support for SharePoint solutions, Power Apps, and Power Automate workflows by owning and resolving complex production issues end to end. The role ensures the stability and performance of SharePoint sites, lists, libraries, and workflows, supports integrations with Microsoft 365 services, and collaborates with cross-functional teams to perform root cause analysis, implement permanent fixes, and continuously improve the scalability, security, and reliability of business applications

What Success Looks Like (6-12 Months) - Expected Outcome

• Resolve issues promptly with accurate RCA and permanent fixes.
• Work on the adhoc script updates as requested by business.
• Maintain high-quality configurations, workflows, and documentation
• Support seamless release cycles through effective testing and deployment readiness
• Apply data visualization best practices to improve dashboard usability, accuracy, and performance.
• Collaborate with application, data engineering, and business teams to resolve issues and ensure timely communication and closure.
• Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
• Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.

Why Join Us

• Join a dynamic support team working on enterprise-grade applications, offering opportunities to build strong technical and functional expertise.
• Gain hands-on experience in incident management, monitoring tools, and ITIL-based processes while contributing to high-impact business operations.
• Be part of a well-structured AMS support environment with defined processes, SLAs, and best practices. Work in a collaborative team that values operational excellence, continuous improvement, and professional development.

• 7+ years of experience providing L3 support for SharePoint platforms, specializing in SharePoint Online and SharePoint 2013, including lists, libraries, custom workflows, and hybrid architectures.
• 5+ years of experience supporting and troubleshooting Power Apps and Power Automate solutions, including complex business workflows and automation failures.
• 5+ years of experience in front-end troubleshooting and enhancements using HTML5, CSS3, JavaScript, jQuery, JSON, and AJAX.
• 7+ years of experience integrating SharePoint with enterprise systems using APIs, OpenXML, and supporting Azure DevOps CI/CD pipelines and release management.
• 7+ years of experience across the end-to-end application lifecycle, owning production incidents, root cause analysis, deployments, upgrades, and ongoing platform support.

Secondary Skills (Good to have)

• Experience with version control tools like Git/GitHub and CMS platforms (e.g., WordPress, Drupal).
• Familiarity with APIs, UI/UX principles, and cloud deployment (AWS/Azure).

Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

• Communication Skills:
• Communicate effectively with internal and external stakeholders
• Communication approach: verbal, emails and instant messages
• Interpersonal Skills:
• Strong interpersonal skills to build and maintain productive relationships with team members
• Provide constructive feedback during code reviews and be open to receiving feedback on your own code.
• Problem-Solving and Analytical Thinking:
• Capability to troubleshoot and resolve issues efficiently.
• Analytical mindset
• Task/ Work Updates
• Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
• Provides regular updates, proactive and due diligent to carry out responsibilities, Microsoft SharePoint, power apps / powerapps, spfx, html5, ci/cd / cicd / ci-cd

About FalconSmartIT

We are a specialist IT Recruitment Agency. We specialise in finding the best IT professionals for your given IT requirement.

Falcon Smart LLC (US), Falcon Smart IT (UK), FS Talent Acquisition (India) set a mission to deliver value, service, transparency and quality service to all.

Headquartered in London,UK

We are Specialists at providing contract and permanent IT, Marketing, HR and Accountancy recruitment across the Globe, working with businesses of all sizes, from Small to Medium Enterprises (SMEs) to large international corporations.

Our industry and sector knowledge is second to none and whilst we utilise all of the key IT specific and leading generic job boards, nothing compares to our own carefully grown database and working knowledge of “whose who” in key industry sectors.