Product Support Specialist

• Provide customer on-site training and support and develop related materials.
• Work with state-of-the-art technologies and have a unique opportunity to contribute to the design and development of technology-based solutions.
• Perform on-site product qualifications.
• Contribute to the installation and implementation of tooling inspection software and hardware solutions to our customers.
• Perform requirements analysis including regulatory compliance research.
• Complete sales support tasks including product demonstrations and price proposals.
• Assist in the development and execution of validation and qualification protocols.

• Experience in conducting in-person and online user training and product demonstrations.
• Programming experience is a plus. Familiarity with C# language specifically.
• Technical Support experience via e-mail, phone and online support sessions.
• Familiarity with computer technology including laser and image measurement systems.
• Sales support include proposal quotations and responding to user requirements specifications.
• Detail oriented, demonstrated ability in problem solving.
• Project and vendor management skills.
• Working knowledge of Microsoft Word and Excel and Windows OS
• Creation of system installation, qualification and training documents.
• High energy, self-motivation and the ability to work autonomously and with others.
• Ability to multi-task, prioritize and meet deadlines.
• Strong verbal, written and listening skills.
• Willingness to travel domestically and possibly internationally.

Experience:

2+ years of experience in technical support.

Recent college graduates with technical degrees will also be considered.

We offer 100% employer paid medical and dental insurance for the employee, company match 401(k), paid vacation, 9 paid holidays, and much more!

Career:

As a worldwide leader, we offer excellent career opportunities. Our opportunities to be promoted and to grow with the company are endless!

Natoli Engineering located in St. Charles, Missouri is the global leader in the manufacturing of tablet compression products and services. We serve the pharmaceutical, nutritional, confectionery, industrial, and veterinary industries. As a family-owned company that has been in business for over 50 years, we have a rich legacy that is supported by a strong product line and a global network of sales representatives and distributors.

We are in the process of expanding the support staff of our industry leading tool inspection hardware and software solution. We are looking for a motivated individual to help install, train and support customers of our laser-based inspection and tool management system. There will be additional opportunities in system design and development.