Data Center Computer Operator / NOC Operations Specialist

We are seeking an experienced Data Center Computer Operator / NOC Operations Specialist to support enterprise computer operations in a large data-center environment.

This role is responsible for monitoring production processing, BPE/TPE transactions, network availability, environmental systems, data-center security, electrical and UPS systems, automated job schedules, and distributed servers. The selected candidate will also coordinate with vendors for hardware/software support and help ensure continuous availability of statewide systems and services.

This is a hands-on operations role requiring direct experience in a large data center or Network Operations Center environment., * Monitor BPE/TPE transactions and production-processing activity.

• Monitor and support Network Operations Center (NOC) functions.

• Monitor environmental systems, including: *

• HVAC
• Electrical power
• Generators
• Uninterruptible Power Supplies (UPS)
• Fire detection and suppression systems
• Monitor data-center physical security and access.
• Ensure statewide network connectivity and system availability.
• Monitor distributed servers running AIX, Linux, and Windows.
• Monitor and manage automated batch-processing and job scheduling.
• Use Control-M and TPE/BPE Manager to support production operations.
• Support production-control processes and operational scheduling.
• Respond to system, network, hardware, and software incidents.
• Coordinate with vendors regarding hardware/software maintenance and support contracts.
• Follow established Change Management, Incident/Problem Management, and Asset Management policies and procedures.
• Support Business Continuity and Disaster Recovery activities.
• Monitor LAN/WAN and enterprise networking environments.
• Ensure printed production output meets quality standards and is defect free.
• Maintain accurate documentation and communicate operational issues appropriately.

Candidates must have either:

• A two-year degree or certificate in an IT-related field, or
• Equivalent professional work experience in information technology.

Candidates must also have at least 2 years of experience in the following areas:

• Computer operations in a large data center
• Network Operations Center (NOC) operations
• Production Control
• Control-M
• TPE/BPE Manager
• Data-center security
• Data-center HVAC
• Data-center electrical power, including generators and UPS systems
• Raised-floor data-center environments
• Fire detection and fire-suppression systems
• Change Management policies, procedures, and software
• Incident/Problem Management policies, procedures, and software
• Asset Management policies, procedures, and software
• Enterprise networking, including LAN/WAN, MPLS, TCP/IP, and SNA
• Microsoft Office
• ITIL
• Automated job schedulers
• Hardware/software maintenance contracts
• Business Continuity and Disaster Recovery
• Distributed servers running AIX, Linux, and Windows

Desired Experience

• 2+ years of experience supporting State and/or Federal Government environments, This position is best suited for candidates with direct experience working in a 24/7 enterprise data center or NOC environment. Candidates whose background is primarily help desk, desktop support, or general IT support without data-center operations experience may not meet the requirements.

• Saturday: 7:00 PM - 7:00 AM
• Sunday: 7:00 PM - 7:00 AM
• Plus 16 additional hours during the week
• The additional 16 hours may be worked on 1st, 2nd, or 3rd shift, This position requires a regular weekend overnight shift from 7:00 PM to 7:00 AM on both Saturday and Sunday, plus an additional 16 hours during the week.

The weekday hours may be picked up on first, second, or third shift.