Network Operations Analyst II

Be an Early Applicant Remote Hiring Remotely in US Mid level Remote Hiring Remotely in US Mid level Monitor and support enterprise network environments, investigate incidents and outages, perform root cause analysis, resolve complex connectivity issues, and improve network performance and operational processes. The role supports LAN, WAN, VPN, cloud, wireless, and security technologies; collaborates with customers and engineering teams; manages ITIL-based incident, problem, and change activities; documents procedures; and participates in implementations, migrations, automation, and on-call support. The summary above was generated by AI

Help Keep the Networks That Power Convenience Running

At PDI Technologies, we sit at the intersection of productivity and sales growth, delivering solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By connecting convenience across the globe, we help our customers operate more efficiently, make better decisions, and serve their customers faster.

We’re looking for a Network Operations Analyst II to join our Network Operations team. This role is ideal for a networking professional who enjoys troubleshooting complex issues, identifying root causes, improving operational processes, and helping ensure critical customer environments remain secure, stable, and available.

You’ll work closely with Infrastructure Engineers, Solutions Engineers, Project Managers, and Operations teams to support customer environments, respond to incidents, and improve network performance.

What You’ll Do

• Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.

• Investigate network incidents, outages, and performance degradation issues.

• Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents.

• Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.

• Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.

• Support LAN, WAN, VPN, cloud, wireless, and security technologies.

• Participate in customer implementations, migrations, and infrastructure improvement projects.

• Support the transition of new products and network solutions from Engineering to Operations.

• Maintain accurate documentation, knowledge articles, and operational procedures.

• Manage incident, problem, and change activities using ITSM and ITIL-based processes.

• Identify opportunities for automation, operational efficiency, and continuous improvement.

• Participate in an on-call rotation as needed.

• Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.

• 3+ years of experience supporting enterprise network environments.

• Strong understanding of:

• TCP/IP

• Routing and switching

• DNS and DHCP

• VPN technologies

• Network monitoring tools

• Firewall concepts

• Experience troubleshooting and resolving network-related incidents.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced operational environment.

• Excellent communication and customer service skills.

Nice to Have

• Experience supporting:

• Fortinet

• Cisco Meraki

• Palo Alto

• Creadlepoint

• AWS networking environments

• Experience working in an ITIL-based support organization.

• Understanding of PCI-DSS or related compliance frameworks.

• Experience with cloud networking and infrastructure.

• Network certifications such as:

• CCNA

• Network+

• JNCIA

• Palo Alto Networks certifications

• Meraki certifications

How You’ll Succeed People who thrive on our team show:

• Decision Quality - makes sound decisions and knows when to escalate.

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