Infrastructure Engineer

Our Client requires an experienced Infrastructure Engineer to join their existing Infrastructure Team. This role is a generalist infrastructure position with a strong networking focus, supporting BAU operations and assisting in the delivery of the Meraki-based WAN Replacement Project, Assist with the WAN Replacement Project, supporting site readiness, pre/post cutover testing and some out of hours migration support.

• Perform 3rd line troubleshooting and own incidents, problems, and changes through to resolution.
• Maintain high-quality documentation including knowledge base articles and project artifacts.
• Support VMware vSphere operations including VM lifecycle management and host performance.
• Support NetApp storage operations including monitoring, capacity, LUN/share management, and engaging vendor support.
• Support Commvault/Veeam backup operations, address failed jobs, perform restorations, and ensure backup integrity.
• Support Teams collaboration services, including troubleshooting MTRs, Teams Phone, and AV/peripheral issues.
• Support SolarWinds monitoring, triage alerts, analyse dependencies, investigate performance issues and escalate where required.
• Provide support for enterprise printing using Xerox Workplace Cloud.
• Work with vendors including BT, hardware suppliers, cloud vendors, and managed service partners.
• Participate in planned out-of-hours work (typically 2-3 hours/week) for WAN cutovers.
• Ensure all work meets defined change control, quality, and documentation standards.

To be successful in the role you will already have experience in a similar multi disciplinary infrastructure position. You should be able to demonstrate capability across networking, virtualisation, storage, backup, monitoring, collaboration tools, and on premises hardware, Support BAU operations across networking (Meraki LAN/Wi Fi), VMware, NetApp storage, Commvault/Veeam backups, Check Point firewalls, Microsoft Teams/MTRs/Teams Phone, Xerox Workplace Cloud printing, DHCP/DNS, and physical infrastructure.