Service Improvement and Support Team Lead

MFT Employee Health and Wellbeing (EHW) Service provides specialist advice and support regarding employee health issues to MFT employees and managers as well as to a variety of external clients.

The EHW Service is a multidisciplinary team who are based across various locations comprising of OH Advisers, Clinic Nurses, Psychological Support Therapists and OH Physiotherapists. Working with the Service Support team our main priority is to create a dynamic approach to maximise employee health, wellbeing and productivity

To support the EHW Service, we are currently recruiting a Service Improvement and Support Team Lead to join our team. You will be fully integrated within the service, working with EHW colleagues at a variety of locations across the MFT sites including, Wythenshawe, Oxford Road, Withington and Trafford and North Manchester General. Main duties of the job

As a key member of the EHW multidisciplinary team you will be responsible for the administration, co-ordination and effective delivery of the Case Management Process, reception and general administration within the EHW Service along with providing a professional administration service to managers, HR colleagues and external clients. You will ideally have experience of working in an occupational health or GP practice environment within both the NHS and private sector. You must be IT literate and able to learn systems and processes.

You will support the Service Support Team Manager in providing leadership and guidance of the Service Support Team, as well as focusing on service improvement across the department., As a key member of the team, this role provides a unique and exciting opportunity to assist in developing the administration service that is dynamic and customer focused, as well as driving positive change across the whole service. In return we will support your development and provide you with an opportunity to maximize your skills and experience.

A DBS check is a background check that reveals any criminal convictions, cautions, reprimands, or warnings. The level of check required depends on the role, * Foundation degree in relevant discipline, or equivalent experience

Desirable

• Higher qualification in healthcare or public health
• Project Management
• Essential IT skills or equivalent

Knowledge Essential

• Good general IT skills
• Knowledge of a range of clerical procedures
• Interest and commitment to promoting employee wellbeing
• Knowledge of equality issues

Desirable

• Knowledge of Staff Health and Wellbeing Initiatives
• Understanding of data protection and medical confidentiality
• Knowledge of NHS and EHW policies and procedures

Training and Experience Essential

• Experience of supporting service improvement projects
• Business administrative experience
• Use of Microsoft packages including Word, Excel and Teams
• Strong customer service experience
• Experience of working with internal and external partners
• Experience of managing resources
• Experience of taking responsibility for own workload
• Experience of working to deadlines
• Problem solving abilities
• Customer service experience

Desirable

• Experience of working in an NHS environment
• Completed Mental Health First Aider training

Skills and Abilities Essential

• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment
• Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities.
• Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters.
• Ability to work as a member of a team, with an understanding of what behaviours contribute to effective teamwork.
• Excellent oral and written communication skills and a positive, helpful telephone manner
• Strong understanding of diary management and setting up administrative systems.
• Excellent organisational skills
• Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence.
• Ability to liaise with all internal and external customers.
• Keen to improve and develop processes and services.
• Ability to focus on customer need and balance against demands of service provision.
• Well organised with the ability to work to a high standard and meet deadlines in a busy office environment. Ability to plan workload whilst maintaining attention to detail whilst taking account of changing priorities. Ability to anticipate issues, problem solve and make sound judgements on confidential/sensitive matters. Ability to work as a member of a team, with an understanding of what behaviors contribute to effective teamwork. Excellent oral and written communication skills and a positive, helpful telephone manner Strong understanding of diary management and setting up administrative systems. Excellent organisational skills Flexible approach to working hours, especially during busy periods to cover holidays and unplanned absence. Ability to liaise with all internal and external customers. Keen to improve and develop processes and services. Ability to focus on customer need and balance against demands of service provision. Willingness to undertake training

Desirable

• Presentation skills
• Training skills
• Ability to analyse, manipulate and present information using a range of analytical, evaluation and IT skills

Disclosure and Barring Service Check

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you’re just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you’re part of something bigger from day one., As part of our commitment to safeguarding patients and staff, many roles at Manchester University NHS Foundation Trust (MFT) require a Disclosure and Barring Service (DBS) check. This is a standard process across the NHS and helps us ensure a safe environment for everyone.