Technical Support Analyst

We are seeking an experienced Technical Support Specialist to join the IT Operations team. As a frontline member of the IT organization, you will be responsible for delivering Level 1 and Level 2 technical support to employees, managing endpoint devices, administering Microsoft technologies, and ensuring seamless IT operations. This role requires strong troubleshooting abilities, excellent customer service skills, and hands-on experience supporting enterprise IT environments., * Provide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi-Fi, printer, and remote-access issues.

• Configure and deploy computers, software, and endpoint devices.
• Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
• Manage user onboarding/offboarding, account provisioning, access, permissions, and authentication.Manage endpoint compliance, application deployment, and device policies through Intune.
• Handle IT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.Maintain IT asset inventory, audits, warranty records, and compliance documentation.
• Support AV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).
• Monitor IT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.
• Maintain technical documentation and provide responsive, high-quality end-user support.

Bachelor of Engineering, * Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.

• Hands-on experience administering Microsoft 365 and associated services.
• Strong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune.
• Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues.
• Experience providing remote support and managing enterprise end-user environments.
• Strong problem-solving, communication, and customer service skills.

Preferred Skills and Experience

• Microsoft 365 Administration
• Exchange Online
• Microsoft Entra ID (Azure AD)
• Active Directory
• Microsoft Intune
• Endpoint Management
• Helpdesk & Desktop Support
• VPN, Wi-Fi, and Network Troubleshooting
• RDP and Remote Support Tools
• IT Asset Management
• IT Procurement
• Vendor Management
• Microsoft Teams Rooms (MTR)
• Audio-Visual (AV) Support
• ServiceNow, Jira, Fresh service, Zendesk, or similar ticketing tools

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives., We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com., QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.