Sr. Citrix Engineer

United Airlines is seeking a highly skilled Sr. Citrix Engineer to join our VDI Services team. As we continue to scale our global infrastructure, we need a self-motivated expert to help maintain, optimize, and innovate our virtual desktop environment. This role is perfect for someone who thrives in large-scale enterprise environments and possesses the “soft skills” to translate complex technical concepts for executive leadership. The ideal candidate will not only manage the day-to-day health of our Citrix stack but will also play a key role in developing our 3 5 year technology roadmap and driving automation through ServiceNow integration., Infrastructure Strategy: Design, build, and maintain Citrix solutions across an enterprise-scale environment. Contribute to the long-term architectural roadmap. Automation & Integration: Lead initiatives to integrate ServiceNow with Citrix for automated VDI provisioning, alerting, and SSL certificate management (Venafi). Image Management: Build and optimize VDI images for both general use and specialized high-performance team requirements across Windows 10 and 11. System Performance: Proactively monitor and troubleshoot the Citrix stack (Studio, Director, StoreFront, NetScaler) to ensure maximum uptime and a seamless end-user experience. Executive Communication: Interface with business stakeholders and executives to provide status updates, project milestones, and technical recommendations in non-technical terms. Endpoint Management: Manage and optimize the connectivity between ChromeOS thin-client devices (Chromeboxes/Chromebooks) and Citrix DaaS to ensure a seamless experience for remote and contact center agents.

Citrix Mastery: Deep expertise in Citrix DaaS, Studio, Director, StoreFront, Workspace, and NetScaler/ADC configurations. OS Expertise: Advanced proficiency in Windows 10/11 and Windows Server environments. Core Networking: Solid understanding of TCP/IP, DNS, Firewalls, and Routers as they relate to VDI delivery. Virtualization & Storage: Functional knowledge of VMware administration and SAN concepts. Endpoints: Managed thin clients (like Igel, Dell, or HP) within a Citrix environment. Soft Skills: Exceptional communication skills with the ability to “understand the audience”-moving seamlessly between deep technical dives and high-level business briefings

Nice-to-Have Skillsets ServiceNow Power User: Experience using ServiceNow for request fulfillment. Modern Management: Familiarity with SCCM, Workspace ONE, or SysTrack. Security: Experience with certificate management processes (Venafi preferred). Leadership: Previous experience in a lead role or as a primary architect for large-scale enterprises., Experience: 5+ years of dedicated Citrix Engineering experience in a large-scale environment (e.g., 5,000+ seats, or major healthcare/aviation/finance sectors). Citrix Mastery: Deep expertise in Citrix DaaS, Studio, Director, StoreFront, Workspace, and NetScaler/ADC configurations. OS Expertise: Advanced proficiency in Windows 10/11 and Windows Server environments. Core Networking: Solid understanding of TCP/IP, DNS, Firewalls, and Routers as they relate to VDI delivery. Virtualization & Storage: Functional knowledge of VMware administration and SAN concepts. Endpoints: Managed thin clients (like Igel, Dell, or HP) within a Citrix environment. Soft Skills: Exceptional communication skills with the ability to “understand the audience”-moving seamlessly between deep technical dives and high-level business briefings., ServiceNow Power User: Experience using ServiceNow for request fulfillment. Modern Management: Familiarity with SCCM, Workspace ONE, or SysTrack. Security: Experience with certificate management processes (Venafi preferred). Leadership: Previous experience in a lead role or as a primary architect for large-scale enterprises.

Onsite Policy: * First 8 Weeks: 2 days onsite (specific days TBD). o Standard Schedule: 3 days onsite (Tuesday, Wednesday, and Thursday). Hours: 8:00 AM 5:00 PM.