IT Support Specialist

• Deliver first- and second-level technical support for hardware, software, connectivity, mobile devices, and business applications via phone, email, remote sessions, and in person.
• Prioritize and resolve support requests involving Microsoft 365, document management, video conferencing, remote access, and more-always with an eye on deadlines.
• Communicate clearly and respectfully with users of all skill levels, providing practical explanations, timely updates, and follow-through until issues are resolved.
• Assist with onboarding, account provisioning, equipment setups, and managing access controls with discretion and confidentiality.
• Support Windows workstations, laptops, printers, peripherals, and SaaS applications, supporting routine system updates, security, and asset management.
• Contribute to continuous improvement by documenting issues, troubleshooting steps, and resolutions, enhancing the firm’s IT knowledge base.
• Provide user training and collaborate on IT projects, tech rollouts, and upgrades, staying current on legal technology and cybersecurity best practices.

• 2-4 years of help desk or desktop support experience.
• Strong troubleshooting skills, ability to diagnose issues quickly, and effective questioning.
• Proficiency supporting Windows, Microsoft 365, Outlook, Teams, Office applications, laptops, printers, and remote access.
• Experience with Active Directory, Entra ID, user permissions, and basic networking fundamentals.
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.

If you are a client-facing IT Support Specialist looking to join a company where you can support users while having the ability to work on projects including self-directed ones, apply today!