ERP Functional Analyst

As an ERP Functional Analyst you will be responsible for:

• Providing first-line functional support to ERP users across multiple business functions and international sites.
• Investigating system issues, identifying root causes, and coordinating resolutions to minimise business disruption.
• Managing support tickets, ensuring issues are accurately logged, prioritised, and updated through to completion.
• Working closely with Finance, Supply Chain, Manufacturing and Warehousing teams to understand and support business processes.
• Translating user requirements into system improvements, change requests, and development specifications.
• Supporting ERP system enhancements, upgrades, testing, and implementation activities.
• Creating and maintaining user documentation, process guides, and knowledge-base articles.
• Collaborating with ERP specialists, developers, third-party partners, and key stakeholders to deliver effective solutions.
• Identifying opportunities for process improvement and helping drive best practice across ERP applications.
• Building strong working relationships across the organisation while delivering a high level of customer service and user support.

Are you an experienced ERP professional with a passion for problem-solving and helping users get the most from business systems? Do you enjoy working closely with colleagues across Finance, Supply Chain, Manufacturing and Warehousing to deliver effective system support and continuous improvement? If so, we have an exciting opportunity for an ERP Functional Analyst to join our global IT team. In this varied role, you’ll provide functional support for our ERP platform, investigate and resolve system issues, support projects and enhancements, and play a key role in improving business processes across multiple international locations., * Previous experience supporting and administering ERP systems within a manufacturing, engineering, distribution, or supply chain environment.

• Strong understanding of business processes across functions such as Finance, Purchasing, Inventory, Manufacturing, and Warehousing.
• Proven ability to investigate, troubleshoot, and resolve ERP-related issues while delivering excellent user support.
• Experience gathering business requirements and translating them into practical system improvements and solutions.
• Strong communication and stakeholder management skills, with the ability to work effectively across all levels of the business.
• Analytical, organised, and proactive, with a continuous improvement mindset and the ability to manage multiple priorities.

• Competitive salary with an annual bonus
• Tailored training to help you learn and develop
• Company funded external qualifications (where relevant to the role)
• Company pension scheme with up to 7% employer contribution
• Life assurance cover 3.5 x salary
• Employee Assistance Programme
• Discounted gym membership - up to 25% off across 4,000 UK gyms
• Fuel Card - save 2-3p per litre on across 3,500 UK fuel stations including BP, Esso and Shell
• Various employee recognition schemes
• 33 days holiday per annum, pro rate (inclusive of bank/public holidays)

Progress Rail, a Caterpillar company, is one of the largest integrated and diversified providers of rolling stock and infrastructure solutions and technologies for the global rail industry. The company provides advanced EMD locomotives, engines, and technologies, railcars, trackwork, fasteners, signalling, rail welding and Kershaw Maintenance-of-Way equipment, along with dedicated locomotive and freight car repair services, aftermarket parts support and recycling operations.

Progress Rail’s deep industry expertise ensures a commitment to quality through innovative solutions. With a global network across the United States, Canada, Mexico, Brazil, Germany, Italy, Australia, China, Germany, India, South Africa, the United Arab Emirates and the United Kingdom, we are committed to serving our customers.