Data Center Operations Lead

• Lead and execute rack and stack activities for servers, storage, network, and security devices.
• Oversee structured cabling, cable management standards, labeling, and documentation.
• Manage installation, relocation, decommissioning, and inventory tracking of data center equipment.
• Ensure adherence to data center standards, procedures, and best practices.
• Serve as primary on-site contact for infrastructure support and operational issues.
• Perform and coordinate first-level troubleshooting for server, storage, network, power, and environmental incidents.
• Coordinate with engineering teams, vendors, and OEMs for advanced issue resolution and support upgrades, refreshes, and migrations.
• Monitor environmental conditions including power, cooling, humidity, and physical security.
• Coordinate planned maintenance with facility and vendor teams and ensure operational readiness.
• Support disaster recovery and business continuity readiness activities.
• Manage vendor relationships, deliveries, installation schedules, and maintenance windows while ensuring SLAs are met.
• Provide operational status updates to infrastructure and leadership teams.
• Maintain accurate documentation, asset inventories, rack layouts, and cabling diagrams.
• Develop and standardize operational procedures and runbooks and drive process improvements.
• Lead on-site activities, provide technical guidance, mitigate risk, and support capacity planning and expansion projects.

We are seeking a Data Center Operations Lead to join our team. The ideal candidate will have strong experience in data center infrastructure operations, rack and stack, structured cabling, and hardware deployments and a proven ability to ensure high availability, operational reliability, and process standardization across mission-critical facilities., * 7+ years of data center operations and infrastructure support experience.

• Hands-on expertise with rack and stack, structured cabling, and hardware deployment.
• Knowledge of server, storage, network, and power infrastructure.
• Experience supporting enterprise data center environments.
• Understanding of physical security, cooling, power distribution, and environmental monitoring.
• Experience coordinating with vendors and managing maintenance activities.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently in a fast-paced mission-critical environment.

Preferred Skills:

• Experience in enterprise or hyperscale data center environments.
• Familiarity with ITIL processes and change management practices.
• Knowledge of DCIM tools, asset management systems, and infrastructure monitoring platforms.
• Experience with data center migration, consolidation, or modernization initiatives.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.