Assistant Coordinator of Operational Systems & Application Support

The Assistant Coordinator of Operational Systems & Application Support is a hands-on operational support position for the IT Department. The position administers assigned district systems and user accounts, handles recurring operational technology tasks, troubleshoots application issues, supports implementations and projects, documents procedures, trains users, and coordinates day-to-day technical issues between district staff, Computer Technicians, vendors, and service providers. The position works under the direction of the Manager of Information Technology., * Operational Systems & Application Support

• Administer assigned systems, configure, troubleshoot, and perform routine maintenance.
• Work support cases, assist users, monitor issues and follow problems though to resolution

• Provide administration and operational support for the district technology systems & applications:

• Incident IQ
• Munis
• Thrillshare
• Google
• Active Directory
• LightSpeed
• Jamf
• SDPC
• Verkada

Support, Training and Documentation

• Provide direct support for assigned systems, develop, create and maintain documentation for training materials.

• Provide group or 1:1 training as needed

• User Account & Access Management

• Create, modify, suspend/deactivate, and maintain use accounts and access across assigned district systems and applications
• Process system access for new hires, transfers, position changes, terminations and other employee status changes.
• Coordinate with Computer Technicians and other district departments when account changes require action across multiple systems

Projects, Implementations & Process Improvement

• Assist with configuration, testing, implementation, deployment, documentation and ongoing support of new and existing technology systems and applications
• Assist with software licensing, upgrades, cybersecurity procedures, disaster recovery, and operational system support.
• Review existing operational processes and workflows, identify opportunities for improvement or automation, and assist with developing and implementing more efficient solutions.

Vendor, Technician & Operational Coordination

• Serve as a point of contact between district technology staff and contracted technology service providers, coordinating service requests, troubleshooting activities, and scheduling support.

• Cox
• Whalley
• OSHEAN

Track open vendor/service issues and work with district staff and service providers through resolution.

Escalate unresolved, recurring, or significant issues to the Manager of IT as appropriate.

Coordinate operational support with providers including Cox, Whalley, OSHEAN, and other district technology vendors.

• Experience in K-12 information technology or comparable technology environment, including operational applications, user account management, systems administration, troubleshooting, and technology implementation.
• Demonstrated experience administering and supporting multiple software applications and technology systems.
• Experience troubleshooting user access, application, account, and system-related issues.
• Experience supporting technology across multiple locations or facilities.
• Strong organizations, communication, documentation, and customer-service skills
• Ability to learn new systems quickly and independently troubleshoot unfamiliar problems.
• Ability to work independently, prioritize competing demands, and respond effectively to urgent technology issues.
• Valid driver’s license and ability to travel between District facilities as required.

Education and Certifications

An Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred; however, relevant professional experience and industry certifications will be considered in lieu of a degree.