Technical Services Operations Center Administrator
Vantor Inc.
Longmont, CO, United States
9 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$74,000.0 - $107,800.0
Working hours
Regular working hours
Job source
Tech stack
Active Directory
Monitoring of Systems
Network Troubleshooting
Linux System Administration
Routing
Firewalls (Computer Science)
Job description
Monitor enterprise, factory, and platform services in a 24/7 operations center; manage incidents and tickets, perform initial troubleshooting and system administration, and communicate operational status to stakeholders. Requires U.S. citizenship, an active Secret clearance, and Security+ certification or completion within six months., * Monitor enterprise, factory, and platform systems and applications.
- Create and manage support tickets and assist with incident resolution.
- Coordinate with service owners to monitor and escalate events.
- Manage incidents and maintain alarm thresholds.
- Perform initial technical troubleshooting and system administration tasks.
- Communicate incidents, system status, and operational updates to stakeholders.
Requirements
- System monitoring
- Incident management
- Ticket management
- Technical troubleshooting
- System administration
- Alarm threshold management
- Network troubleshooting
- Firewall and routing support
- Linux administration
- Active Directory
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