PC LAN Technician I

Maricopa County is seeking a PC LAN Technician I to support a large-scale Desktop Refresh Project (DRP) responsible for deploying, configuring, and supporting laptops, desktops, monitors, and peripherals across 30+ county departments. The technician will assist with imaging and reimaging devices, inventory management, asset tracking, device deployment, quality assurance testing, troubleshooting, and end-user support. This role works closely with project managers, department liaisons, Service Desk teams, vendors, and end users to ensure successful equipment deployment and support. Responsibilities

• Image and reimage laptops and desktop computers.
• Deploy, configure, and troubleshoot hardware and peripherals.
• Manage incoming and outgoing inventory and asset tracking.
• Perform break-fix repairs and quality assurance testing.
• Install software locally and through Microsoft SCCM.
• Update and maintain ServiceNow Asset Management records.
• Support device refresh activities across multiple county locations.
• Assist end users with Outlook, printers, network connectivity, and software setup.
• Resolve hardware, software, and access-related issues through ticketing systems.
• Coordinate with vendors for repairs and service requests.
• Process equipment recycling and inventory reconciliation.
• Maintain accurate documentation, status updates, and project records.

Education: High School Diploma Required Job Description, * Experience with Active Directory user and computer management.

• Previous IMAC (Install, Move, Add, Change) experience in Windows environments.
• Knowledge of Windows 10 and Windows 11.
• Experience with ServiceNow and enterprise ticketing systems.
• Understanding of Asset Management and Configuration Management processes.
• Strong inventory and warehouse/distribution control experience.
• Knowledge of PC hardware, device configuration, and troubleshooting.
• Excellent customer service and communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, reliable, and team-oriented approach.